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nope they deleted them all by the looks of things its either call or twitter.
Their preferred method is to have you send “Direct Messages” to their Twitter support account: @AirbnbHelp. You’ll have to have a Twitter account, obviously, and you’ll need to follow them. If you’re not familiar with Twitter, be aware that Direct Messages (also known as DMs) are not the same as public tweets. They’re between just you and the person/entity that you send the message to. Also, they don’t have the same tiny length limit as standard tweets.
After you contact @AirbnbHelp, they’ll usually respond within minutes and exchange a few messages with you about your issue. If the issue is really complicated or if they can’t solve it, they will bump you up to an email conversation or even a phone call.
When I greet guests, I always have my phone with me for various reasons but one of them is that it means I can instantly contact Airbnb should there be any problem. For example, if the booking is for two people and an extra guest shows up or if they bring a child (we are not kid-friendly).
Because I have my phone with me I can get in touch with customer service before I let them into the property and it just seems a little bit more professional that refusing them entrance. It’s as though I’m trying to help them find a suitable place instead of inflicted my rules.
Is this still the preferred method? And has anyone else used this method? And if so, how did it work for you? I don’t have a Twitter account, and don’t know anything about it. And frankly, would prefer to go on not knowing anything about it. But needs must as the devil drives. I tried sending a message via the help center. If I don’t hear anything, I’ll consider Twitter.