Trying to cancel incoming guest that smells like trouble

[faheem]

@Helsi

When you called them @faheem , they should have assigned a case manager and sent you a follow up email which you can respond to.

As far as I know, they did not assign a case manager. They did send me a message via the Airbnb Messaging center. I just pinged that thread, and wrote that I was going to call the US customer service number.

According to Airbnb resolution center and contact information with phone numbers

there are separate numbers for superhosts, as follows:

For Superhosts (they will verify you):
[…]
North America: +1-647-945-9627 +1.888.326.5753

Does anyone know if this is still current? I think the 888 number should be free with Skype, but I’m not sure. The 647 number looks like a regular US number, and would not be free.

@Helsi

Quite honestly although I know you are busy, I wouldn’t keep leaving it, as the longer you leave it the more upset your guest will be when their booking (hopefully) gets cancelled by Airbnb.

Thanks for the concern. @Helsi. I suspect the guest will be unhappy no matter what happens.

And @PuppyLover, other people have suggested pointing him to some other listings. But the guy isn’t 2 years old - I shouldn’t have to hold his hand. And I have no idea what kind of listings he’d prefer. I’ll ask the CS person (assuming I manage to speak to someone) whether it would be appropriate to suggest other listings.

Thanks everyone for the comments.