We just joined Airbnb Plus - photographer came and took brand new photos and also verified we met the long list of requirements (exact number of towels, matching dishes with no cracks and on and on.) The idea of them verifying our listing was good, but…
They walk you through creating a whole new listing, particularly the photos. In the end they select the photos and you have no way to change or add, only delete. A prime example of how this isn’t ready for prime time is the photographer took a great photo of the garden (our listing is called Garden Retreat after all). However it is also a picture of the garden shed. Guess what Airbnb chose as the cover shot that appears on the listing - the garden shed of course! I have to tell guests that they’re not getting what’s in the photo!
There’s no way for us to modify, substitute or fix this. As for the special, expedited support you get as an Airbnb Plus host, you get to wait while your urgent request is elevated to the “onboarding team”. We’ve been waiting a week and haven’t even heard back despite multiple calls/chat sessions. The first line support people are as frustrated as hosts are… We are a garden retreat, and every review mentions the gardens, yet they took out all the photos of the garden. But right now we just want the cover to be of the unit, not the shed!
It begs the question - if Airbnb wants complete control of the listing, why aren’t they paying me rather than charging me to take over my listing?
Will leave the program if it’s not fixed. Writing to Chesny next. Just a warning to have these issues answered before you consider this program.