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Anyone else going through the Airbnb Plus process?


#1

We’ve received the email from Airbnb Plus to add photos and update our listing. I’m going along through the process, photos look great, the format to highlight features is quite limiting, but it’s otherwise fine UNTIL . . . I get to the part where they want me to change the name of our listing!

And they use this horrible generic dribble generator algorithm to do it and give you only 6 or so name options! I emailed them to find out whether name change is a requirement of the program. I’ll report back. If it is, they should say that up front as I’ll bet it’s a deal breaker for some. It may be for us.

Also note, they plan to edit your listing description and probably any other prose you write, including the name of your listing.


#2

I really don’t like the sound of that at all. Sometime ago they changed me into an “Entire Place” which I didn’t notice until a guest pointed it out on the App. The whole process seems to be taking an absolute age; I keep getting apologetic emails with “in the meantime…”, telling me to do what I’m already doing!

I came off the Work Ready Programme, after a dispute with a potential booking for four attending a wedding locally. They wanted to check-in five hours early or use the lock box to let themselves into our house late at night, without meeting us first. Where we live. No thanks, and I suspect the Plus programme may present similar issues.


#3

2 of my 3 listings are Plus’ and I agree quite restrictive and little frustrating but…sooo worth it. I have raised my priced 10-15% and even more booked. Travelers seem to trust the Plus listings more so don’t mind paying extra for the piece of mind. One other frustrating thing is airbnb do not have a phone number listed for the ‘Plus’ department and the general customer service try to help out best they can but mostly just say they will send a message to the plus dept! So only way of communicating with them is via email as of now. But still with it.


#5

I wouldn’t be able to do this then as I have FEMALE ONLY im my listing name. Thanks for posting this so I know not to go through the trouble!


#6

When Airbnb offers me a guaranteed income, benefits, and a job description, they can tell me what to name my place.

Until then, our agreement with them, our contract with them is clearly defined as a third party arrangement.


#7

Air Plus ultimately gave me info on how to change the name back to something we want, but now they are taking forever rolling out Plus in Seattle.

@SMCasitas, I’m wondering if you might have just been underpriced prior to Plus.


#8

That i was under priced definitely occurred to me but comparing myself to others in 3 mile radious I am now charging the most for a studio $175-$200 (not including cleaning, fees etc) in Sant Monica and surrounding areas year round and even busier than before. I can also tell from page views etc and stats. Don’t get me wrong they are worth every penny. Quality but not large.

Also regarding title i gradually changed mine back to what it was before over 6 weeks and it was accepted!


#9

What is Airbnb Plus? Is this a USA only thing? (I’m in the UK)

Oh, I should have asked my wife about this before I posted. It turns out that we have received an email about this…


#10

Thank you for this feedback; very interesting.

I posted elsewhere that we’d had some Plus feedback a couple of weeks ago that was quite hilarious, like remove/replace the head board in xxx room, to further compliment the decor. As it’s an integral part of the bed, not possible; an old pine bed hand chalk painted in Swedish Blue, with matching bedside tables, dressing table and chiming with my collection of wooden parrots on a shelf etc etc. I await the outcome of sending more photos but found there was little room to give a descriptive narrative.


#11

Seattle Airbnb Plus went live this week! We appear to be one of only 65 Plus listings in the city out of 7,000+. I have to think this will be great for us considering how much competition we have. We are getting bookings for November which, historically, is unusual for us.


#12

That’s great news indeed. Well done! I’m still waiting to hear about my head board not matching…


#13

Congrats! I am probably speaking for many of us when I say I will be keen to hear how the guests compare to the pre-plus days. So many here speculate about managing expectations and higher prices bringing better guests, that kind of thing.


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