I feel your pain. If you review this post and the companion ones, you’ll see most of us have experienced the same lack of support and very long delays in getting any reply.
My suggestions
-
Ask for your $149 back. Not only was I never charged, they never even suggested that I would need to pay. It seems very haphazard as to who has paid and who has not.
-
I’ve experienced some issues where they didn’t have photographer pictures of perspectives that I wanted shown, although nothing that prevented me from being put into PLUS status. I was advised to take pictures, using the same criteria that the photographer is given and to submit them. I suggest that you do the same for you W/D. “ABNB Plus Photography Group” will review those and will upload them, if they meet their criteria (i.e. All shades / curtains fully open, Ideally head on views).
-
I would submit an email directly to the Plus team with your situation, and the photographs you want added. The email address is: airbnbplus@airbnb.com It still takes awhile but it’s at least another approach.
-
As I’ve stated in prior, posts, I’m frustrated with the some of the things about losing control (of my own listing), lack of support, etc., but while I’m still evaluating the value add, I have noticed that it has kept me higher in queue, allowed me to raise my rate, and surprisingling seems to be making December a very busy month. So it’s worth considering.