Below is the email I recieved this morning in reply to my email of yesterday - They, at least now, are responding in a timely manner … that’s a positive. The latter part of the message is sounding like a format letter, which I assume is a result of many hosts voicing dissatisfaction with the process.
NOTE: I wasn’t unhappy with the photos the photographer took, I just wanted some that are more representative of the space, and not the closeup or cutoff shots they selected.
_Hi Paul, _
Thank you for getting back to me with the pictures. I have forwarded them to the photography team to see if they can use them or find a similar image that the photographer took, as soon as I hear back on this I will be in touch..
I understand that you are unhappy with selection of new photos and preferred some of your original pictures however it is important to note that these professional new photos were taken based on extensive guest feedback. Travelers told us what they want, and look for, in a listing and the Plus program was created to fulfill these needs and create a new look product that is attractive to guests. They requested a streamline listing and provided details of the features that were most important for them to see and ones that they used the filters to locate, such as a TV. They have advised that it is not important to see the items such as the TV or laundry facilities as they already know that they are included as they have searched the listing using the filters…
_I have reviewed the photos and they show a stunning property that fits into the parameters of the Plus program. I know you were asking that Plus be more of a collaboration between you and Airbnb and it is. We rely on you to finalize the listing with local knowledge and detailed description only you can provide and we have a devoted photography and design team here that take and edit the photos to ensure that Plus listings are all highlights with no filler. As I mentioned before, guests told us what they wanted and we have devoted teams that create that listing. _
_Here are a few of the benefits you can enjoy from being part of the Plus program: _
_Standout placement and a new look: Every Airbnb Plus listing gets a fresh, new online look and will be shown in a featured section within search. _
_Higher value stays: Guests already love your space, now unlock the potential for higher earnings on each reservation. _
Premium Airbnb support: Get a dedicated line to faster help, whenever you need it to resolve any issues.
I hope that you allow your listing to be a part of the program and if at any stage you do not want to participate you can opt out and we can help you with this if needed.
If there is anything else I can help you with please do not hesitate to get in touch.