I hope that the guest support for ABNB+ is better than the initial support provided to hosts, otherwise it will be huge failure.
My own experience is that ABNB+ design team has been ridiculously slow. They asked for a few changes in early August (some decorative pillows, some plants, etc). I made the changes, posted a picture, and waited over 5 weeks for a response. My only option was to call the normal helpdesk, who have no connection to ABNB+. They were sympathetic and equally shocked about the delay but truly had no control.
After finally being notified that the design changes were approved, the website had me schedule 90 minutes with the inspector / photographer. He came within 2 days; an independent contractor who was very nice.
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The first part is the inspection … he has a long checklist of things to validate exist (i.e. iron, ironing board, extra TP, towels, kitchen items, wifi speed, etc) and to validate the condition of the spaces and to ensure that everything meets expectations. He takes iPhone panaromas to be submitted with the checklist as part of the inspection.
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The second part is the photography, this time using a professional camera & tripod that is bluetooth connected to an ipad. He told me that initial pictures needed to be as per ABNB guidelines (mostly straight on views, specific things that need to be photographed, and that all shades and curtains need to be completely open). Once that was complete, he went back and did detailed pictures (i.e. art, amenities, etc) as well as some that provided different angles / perspectives. I’ve looked at some ABNB+ postings and there does seem to be a template for what and how they photograph.
I have no idea if there’s a next step to go live or what imput (if any) I will have on wording or photos chosen. I also don’t know what happens to listing photographs when I make changes later on (I have a planned re-landscaping project early next year). Live and Learn.