Hahahahahahahahaha! I guess you haven’t read enough of the stories here that hosts have been lied to by Airbnb…
For me it’s not funny at all .
I was traveling for past 3 years a lot and sometimes for weeks I wouldn’t go on line so yes I missed a lot. As I said it never happened before in my case. Sometimes there was a problem with guests credit card but reservation was ussualy cancelled before guest arrived.
Just looked at another post from more than a year ago and here is my comment that it happened to me couple times
I don’t even remember , asked my husband and he said he remembers one incident when guest just paid himself and he kept extending day after day and paying himself.
Is this the only post regarding same issue? I can’t find other posts
Where are those posts? I did search and it only returned one thread about not being paid .
Not sure about the Airhost Forum, but non-payment issues seem to pop up quite a bit on the Airbnb CC.
Thank you…I wish I read it earlier. One of the poster says had similar situation as me . Guests extended and for next 3 days there was not enough funds in credit card to cover it so Air kept all the money .
Also my guest kept telling me that for first 2 days their card was charged . They even wanted to show me their bank statement for proof.
Lesson learned.
Yana, I’ll extend my sympathies to you. I’m sorry that you are going through this. I wish you luck in collecting.
And now I saw something else: there is a disclosure that Airbnb is only liable for the money they actually received from guests. If money are not received they are not obligated to pay a host even if guest stayed
Thank you!
Ggggggggggg
Unfortunately, I understand this from their point of view. This could turn into a huge scam otherwise. I book my friend’s house, I don’t pay, but my friend gets money money from AirBnB.
It’s not fair to those of us that play by all the rules, but they have to protect themselves from scams.
I never expect them to do anything right when problems arise. That way, I can be surprised when they do!
I had a guest with a payment problem earlier this year that I posted about. They booked two weeks prior to their arrival. Airbnb said their payment was declined and it was my job to cancel. Three CS agents said the payment was accepted, but I didn’t get my payout released until the day after checkout.
I think you’ll eventually be paid, but there are hosts who have reported that they were never paid for completed bookings.
I kind of said goodby to 200$. My question is why that person from Airbnb made me accept them for 3 more days . Guests even didn’t mind leaving . They came back to collect their things . I imagine how happy they were that I accepted them without even them paying.
So many red flags, not least that after the guests’ payment to AirBNB bouncing or being declined twice (once for original booking and then again for the extension) the guest then tried to stiff the OP on a weekly direct payment $50 short of an amount they agreed to. 3 red flags, each one bigger than the previous one.
To me that is just so obvious that the guest knew full well they did not have the money to afford to stay at the property and were taking advantage of the hosts’ naiivety and/or greed. Host should have cut their losses after the original unpaid extension ended and booted the guests out even if it meant the property would remain unlet. I see far too many posts here where hosts seem terrified of having a property be empty they put themselves in silly positions purely to try and get a few quid/dollars in the bank - which often ends up turning around to bite them back.
Because AirBnB wants happy guests - especially when the host is the one paying to make the guest happy and not AirBnB. That’s why they refund so much of OUR money when something small goes wrong. That’s why they have the EC policy.
Thank you for calling me greedy, silly and naive.
I am far from being terrified that my house will stay empty. I don’t go by day .I run a solid business here and my numbers show that I am pretty good at what I do.
You got it wrong…the first 2 days apparently their card was good for . As I said they even wanted to show me how charge for 2 days was withdrawn from their account . The very next day they extended for 3 days more and this is when their card was decline .
And you right it was a very big flag for me …that’s why I kicked them out . I have 7 rooms all together between 2 houses and for last 5 years I learned warning signs very well . I don’t hesitate to kick any guest out if they even start thinking of playing games or messy or disturb other guests or even don’t fit into household. I create environment where my guests stay with me for months and even years.
In this case I was convinced that all is good since case managers do have an authority to authorise certain things like letting people stay until their card is cleared and at same time pay host if it never clears.
Well. That’s was first and last time for sure. Next the when case manager will try to talk me into hosting guests who didn’t pay i know the answer
I don’t understand your hypothetical scenario at all. If a booking can’t be collected on, the booking should never be confirmed, period.
In a real business that owns the risk, that’s true.
But AirBnB wants to keep guests happy, so they “hold” the booking because they “trust” the guest to get everything worked out. Of course, they don’t lose anything if the guest doesn’t come through - the host carries all the risk. We hosts need to protect ourselves and call AirBnB and insist they cancel the guest’s hold if the payment hasn’t come through in time. No pay = no stay.
It is actually a reservation that is over. Whether you decide to waive the cleaning fee, etc…it is not an extended reservation at all. The reps. are brainwashed like many of the people you hear screaming on forums that they refuse to allow their guests to book direct. And they refuse to speak to them on the phone. They also must text them when in the same house, etc. ABB has put fear into them.
The right hand doesn’t know what the left hand is doing. They haven’t even paid you yet, and some rep. is telling you that you can’t make new reservations with guests who originally booked on ABB.
@Yana I would never in a million years mention anything to an Airbnb rep about booking direct with guests or accepting cash from them for anything. There’s been several times I’ve refunded a guest in cash or accepted cash from them for an extra day or two they wanted to extend. It wasn’t to try to screw Airbnb, but just to simplify things with a good guest.
Airbnb doesn’t own the relationship between a host and guest after their official booking has come to an end. It’s none of their bloody business.