We didn't get paid, wtf

1

How tf can this happen???

Hi Nathan & Carmen,

We’re sorry to let you know that we didn’t receive payment from Eunice for their October 27, 2018 - October 28, 2018 reservation request at New Modern Caravan on Applethorpe Farm.

Because we didn’t receive payment from the guest, the reservation request has been automatically declined without any penalty to you. Your calendar has been cleared, and the dates are available again for guests to book.

Thanks,
The Airbnb Team

2

Booked yesterday, stayed last night…already gone, then we get this.

3

What time zone are you in?

4

We are a forum of hosts, we aren’t Airbnb. You need to contact them and find out what is going on. Since the guest actually stayed you should be getting paid, even if it’s out of Airbnb’s pocket.

I’ve heard of them not being able to collect payment but usually before the stay.

@Arlene_Larsson they are in Australia

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5

I know you aren’t airbnb…asking advice. The booking doesn’t exist anymore, it’s ‘cancelled’

6

My advice is to call Airbnb and if they don’t help you tweet airbnb help. Having someone stay and not get paid is unacceptable. If Airbnb can’t manage payments (after all wtf are they good for) then they need to pay up out of their pocket.

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7

I don’t twitter, I have contacted them. I can’t select that guest though as the booking doesn’t exist.

8

I can’t leave a review or anything, so she could just exploit this loophole and never pay anywhere. Book late, payment isn’t processed, leaves, payment fails. Have turned off ‘day of bookings’ now!

9

Probably a good idea for a beginner but I’ve done untold numbers of “day of bookings” (dozens? hundreds? I’ve had over 500 guests) and never had this happen.

It’s probably a glitch.

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10

I would escalate and agitate. A perfect reason to create a twitter account, too.

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11

One thing that I learned from folks on this forum that won’t help you right now, but maybe in the future, is to store all your guests contact Information somewhere other than Airbnb. At least you could also contact the guest directly as well as AirBnb.

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12

Over 120 guests, so unsure if we are considered beginners? Why assume that?

13

Due to the 7 reviews on the caravan. Didn’t see the other listing, sorry.

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14

Sounds bad. Nothing to do but contact CS. Try to call and be assertive.
You def shouldn’t be the one to pay for this. Airbnb should be held accountable as they are the ones who handle the payments.

Do let us know what they say @Gmdgnate?

If CS doesn’t help it does often help contacting them via Twitter.

twitter.com/signup

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15

Run around, no movement. Guest ignoring us.

16

I had it too unfortunately couple times .
Once guests paid, and once they stayed and I received note only next day

17

It is no surprise the guest is ignoring you - It was a scam. Your issue is with Airbnb. It is their responsibility to collect the money before the guest arrives. I would tweet their legal department.

You’re not being specific about how you are escalating the issue with them. Or what Airbnb is saying in response.

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18

Haven’t recieved a reply since we gave them the booking number, they are slow playing us. Will call am tomorrow.

19

Any update? Did you get paid?

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20

To be honest I would be on the phone two or three times a day until I got an answer. Rather than waiting for them to come back to you.

I think there is something in their T&C though, that if they don’t get paid, then you won’t.

One of the main reasons I don’t accept same day/last minute bookings.

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