I’m so very lucky in that I’ve never had a negative review (either that or I’ve deleted it from my brain cells successfully) but I have had some weird comments in private feedback.
“It would have been good if there had been a coffee machine”. There is. It’s pointed out during the house tour. It’s shown on every photo of the listing’s kitchen.
“There were roadworks on the road to the beach” Mea bloody culpa, indeed.
Then a couple of good in-person ones like the lady who (rather snottily) asked me to show her how to turn the light off the microwave. It had been on all night. Now admittedly English wasn’t her first language but the button to switch it off had a light bulb symbol on it.
And my favourite - the guest who texted me from the beach to tell me that the ocean wasn’t blue enough. True.