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I got a 4 star a few weeks ago but individual categories were good and the wording of the review was positive so I messaged them about the discrepancy. He responded “The stove was too hot and I burned my hand.”
“Pillows in the back of the closet had some stains on them”
(These are extra pillows…in the back of a linen closet…that someone definitely had to look for. Normal wear-and-tear stains)
“I feel like there should be a TV”
(We don’t advertise a TV as an amenity???)
I appreciate how annoying that review was but I suggest removing all items with stains. I do and use them in my part of the house. If I had a good pillow with stains it would definitely have a spotless zippered pillow cover on it. So if they saw the stain they would have to dig it out of the back of the closet, pull it out and remove the cover to see them.
Clarification, the complaint was actually too big and fluffy! I also had a guest who asked if I had a very small pillow for their neck. Fortunately, I was able to dig up a tiny baby pillow once used by my now adult kids.
No, I got that. Too big and fluffy. I find most pillows to be exactly that. What I was saying is that the alternative isn’t hard and flat. You can get pillows which are nicely soft but not all big and puffy.
I always travel with my own pillow, because I find most people don’t provide pillows I like.
Good point, and that’s actually exactly what we have on all of the pillows - so the guest did exactly as you described!
She apparently burrowed through the linen closet, found extra pillows, unzipped their covers, took out the pillows, and inspected them. These guests didn’t use these pillows on the beds, FYI. I didn’t mention all of that for brevity and to be on topic, but it’s worth mentioning for other hosts.
I don’t really know what ‘normal wear and tear stains’ are on a pillow but I wouldn’t like to sleep on a stained pillow. Maybe I just have a too vivid imagination…
I had a review once that was positively glowing until it mentioned me and said I was ‘contentious’. I thought that was definitely a typo.
Even though that woman is horrible, I still would never knowingly have a stained item in the Airbnb room. If the mattress ever gets a stain I can’t get out I’ll have to switch it with the mattress in my room.