And even then, they should contact the emergency services first. What is the host going to do about it? I leave my phone in the kitchen when I go to bed - with the ringer off. But what I’d really like to know from @Peanut is what the guests have to say about it all?
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Between 13 people, not one of them could figure out how to follow instruction of adjusting thermostat or locating the fans? Or did the guest demand you come right over?
Do you live next door? Also, what were the “cakes” you bought? Are those some sort of pastries or muffins? Do you advertise that breakast is included, or was the milk and cakes complimenatry stuff?
2% milk that I kindly had opened,
The guest would be grateful I surely was hoping
Expired store cakes tied up with strings
These are a few of my least favorite things
Using hot water with so many showers,
I tried to fix it, done all in my powers,
Yet late in the night again my phone still rings,
These are a few of my least favorite things.
Turn down the AC to use all the blankets,
This is as annoying as an airbnb stay gets,
Guests who review me and my stars get dings
These are a few of my least favorite things.
When the guest bites, when their stay stings
When I’m feeling sad
I simply remember my forum friends’ posts
And then I don’t feel so bad.
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Now I’m going to have this song stuck in my head all day. 
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Me too but that’s fine because your version is great 
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I am 4 stars going on 5 stars, innocent as a rose,
Ungrateful guests,
Late night pests,
What do I know of those?
Totally unprepared am I
To face a world of stays
Timid and shy and scared am I
To have guests for many days.
I need someone
Older and wiser
Telling me what to do
You are 5 stars,
I’ll depend on you
@Peanut will be singing “So Long, Farewell” in 2 more days and then the hills will be alive with the sound of music after she’s climbed this mountain. How do you solve a problem like these guests?
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KIKC makes some good points, though, about paring it down to “the bottom line”: The guest was a pain in the rear–avoid at all costs! As a host it’s all I’d need to see. I don’t need the details.
The anecdotal long version will be good to show the guest and I suppose to Air if they get involved, which they probably won’t.
I guess this goes back to how each host perceives the same behavior from guests. Some can think a guest was “demanding” just for inquiring about early check in and late check out. While others reserve the word “demanding” for truly demanding guests.
I just wouldn’t feel informed enough to reject a guest baed on a few adjectives and not knowing anything about what happened.
Edited to add: Kind of along the lines of leaving a review that says “guest is better suited to stay in a hotel.” - It doesn’t tell me anything except that the host disliked the guest’s behavior. But is it enough for me to reject a booking? Maybe the host fell short on some things…
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Although I believe the original poster’s review was focused too much on what the host did for the guest and the host’s feelings about the guest, I think details should be included in a review. As we’ve seen here some hosts will be driven crazy by guest behaviors that other hosts wouldn’t notice. Many of the original poster’s complaints wouldn’t bother me. I check the expiration dates on food and don’t give guests expired food. I have a tankless water heater, so running out of hot water is something I don’t have to worry about. Although I turn off lights when I leave a room; I don’t get worked up about guests leaving lights on. I don’t expect guests to say thank you or express gratitude in any way. An Airbnb stay is a financial transaction. It’s nice if guests are appreciative, but they are no more obligated to thank me than I am to thank them. When I write reviews I always include it if the guests were nice to our dogs. This is valuable information to pet owners. It wouldn’t matter to hosts who don’t have pets.
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More please, I’m loving this 
[quote=“EllenN, post:39, topic:14662”]
It’s nice if guests are appreciative, but they are no more obligated to thank me than I am to thank them
[/quote]
I agree with your post entirely (except we don’t have dogs). And I do think that the host has more reason to thank the guest than vice versa. Which isn’t to say that I don’t appreciate a polite guest - I do enormously - but as you say, it’s a business transaction and the guest is the customer. I’m grateful to them for their business.
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That’s so funny. I was tempted to say this very thing about one of my last guests because I didn’t want to get into the silly details of what this guy did wrong. And he ticked off each box in the list of things that bug me:
He asked for an early arrival, I agreed and he then showed up nearly an hour earlier than our agreed upon early arrival . He wore tons of cologne. He dropped wet towels on the carpet. He fried eggs several times and did not clean the stovetop. He also left a stack of empty beer bottles in a prominent spot near the living room.
Soooooo, he actually would do much better at a Motel6 where he could be a total slob–but not be able to fry eggs! lol
I left him a very brief public review mentioning he needed to pay closer attention to his cleaning and to read the house rules and full description of a listing. I gave him a thumbs up. Later, I got a very nice private message of apology and a promise to be more thoughtful in the future. I liked that.
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Why is it okay to abuse the cleaning staff at Motel 6?
Omg here you go again. Where did I mention abuse? This guy’s behavior wouldn’t fall into that category at Motel6 with it’s barebones, hose-down rooms. He could drop wet towels anywhere and come and go whenever he liked without having to be tidy, and wear tons of cologne.
Of course I’m cheaper than Motel6 AND I offer lots of amenities he wouldn’t have.
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Many hosts here who believe their guests to be slobs say that they are better suited to hotels or motels. I don’t believe that it’s any more reasonable to expect motel housekeepers to pick wet towels and beer bottles up off the floor than it is to expect such from Airbnb hosts.
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Another example of hosts having different expectations.
He sounds like a poor guest but I don’t mind early arrival if it’s possible. If it isn’t and they arrive anyway, I don’t let them in if the place isn’t ready.
I can imagine that the cologne would be annoying, especially in a shared space. But although I’m quite happy to tell guests to cool it if they are having noisy sex or whatever, I would know where to start telling a guest shower their cologne away. But ours isn’t shared, so it doesn’t matter.
I always clean the stovetop after all guests and although I sigh quite a lot if it has splatters of fat, I simply sigh a bit more and clean it. Because of the stove and the beer bottles, I’d mention, as you did, that he could do with improving his departure routine as regards cleaning.
I totally LOVE that the guest sent you a message! You have trained a guest - all hosts should thank you
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You know I love you my dear, but this is going way beyond what guests deserve. We are not their nannies!
Calling any host at 2:30 in the morning for anything other than a life or death emergency is totally abusive and must not be allowed to stand without comment.
I have never been a fan of saying better suited to a hotel just because that is so vague.
Peanut needs to give the gory details in the review. Hang in there! Two more nights!
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You’re amaaa-zing! …a woman of many talents!
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lol…thanks for the comments. We actually hit it off just fine. I cooked him dinner one night. Not wanting to be a nag, I didn’t want to say anything when he was here. I was hoping he’d shape up. I’ve noticed that some guests mid-stay will finally take the time to read the listing description, rules, etc. and their behavior changes.
You said your space is not shared. Then why are you cleaning the stove for these people?
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Motels have a cleaning staff. It’s what they do. Scoop up the junk and haul it out. I don’t have a cleaning staff. It’s just moi and I don’t charge motel prices.
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Motel housekeepers make pathetically low wages and are expected to clean many rooms in a short period of time. Their job is to remove linens to launder, dust, scrub, etc. Their job is not to clean up personal messes after slobs. I would no more expect to be cleaned up after in a motel than I would in my home.
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