A guest had cancelled their reservation on me the last second. Demanded a full refund but we explained how.the strict policy we have in place works.
He retaliated by leaving a 1 star review that only says he doesnt like how the strict policy works and nothing to do with me and the reservation. Initially I told airbnb the situation and said a guest shouldn’t be allowed to leave a poor review when the substance isn’t relevant to their stay which didn’t even happen.
They said it doesnt go against their review policy which says different when I read them.
After that my account was suspended for 30 days. During that period I had three other guess leave 5 star reviews back to back.
Last night received an email last night saying they have closed down just my hosting account and not traveling.
I had asked a specialist about it which he said I could try to appeal it. I told him what’s going on recently and how I have good intentions to make everything right to be a good host. I had spent a huge amount of time and money with renovation work while my account was placed on a 30 day suspension.
I’m curious if anyone else has ever dealt with a situation like this before and what did they do and the results of it or know if a similar situation.
I did realize I had an old account I never used but it set up from a long time ago before I became serious with the account I’m using now. I never listed or used it before but it’s there and gives me the option of creating a list.
In the worst case scenario that airbnb doesnt consider my reappeal and being able to lift the closed hosting part of my account what would be my next possible options if I try to make this work with Airbnb.
Should I just delete this account all together and try to use and build up the old account I have that I never use?
In the link I have screenshots of the messages I received from an email and messages of what the airbnb specialist told me.
In the second link i have screen shots of what my current account appears as. Then i have images of how the old account looks like “Angus”. Any tips or suggestions or anything would be greatly greatly appreciated.
Screenshots 2: http://imgur.com/a/8MjtFYG