Low ratings from disgruntled and vindictive guest

[Brian_R170]

It’s like deja vu

HELP! Airbnb had just decided to close down my "hosting" portion of my account not the travelling while my account was currently being suspended for 30 days from a recent 1 star review

A guest had cancelled their reservation on me the last second. Demanded a full refund but we explained how.the strict policy we have in place works. He retaliated by leaving a 1 star review that only says he doesnt like how the strict policy works and nothing to do with me and the reservation. Initially I told airbnb the situation and said a guest shouldn’t be allowed to leave a poor review when the substance isn’t relevant to their stay which didn’t even happen. They said it doesnt go against…