Booking.com Guest booked my property for a month. This was a booking for themselves only
Every Sunday i pop over to clean the bathroom, wipe surfaces and change the bed linen and towels
However yesterday the guest stated that they would not be in on Sunday and they requested cleaning on Tuesday instead
Shortly after their message, an unaccounted friend showed up and slept the night
Today (ie the day they were supposed to go out), the guest and his friend are still at the property and i assume that his friend plans to stay another night
Guest has violated my house rules and i am curious on the best way to take action
The guest checks out in one week and my concern is that if i throw them out, they will leave a spiteful review.
And on booking.com hosts cannot even leave feedback
What should one do?