Saw this on another forum as it relates to what I posted this morning:
This showed up in my email inbox today. Good/Bad? Your thoughts:
The coronavirus continues to disrupt the travel industry, and millions of Airbnb hosts and guests are on lockdown.
We’ve been working with hosts like you to shape our ongoing response to the pandemic through over a hundred listening sessions in more than 30 countries. One thing we’ve heard is that you want advanced notice and options to engage guests directly when things change. Here’s what you need to know.
Guests may need to cancel June reservations due to COVID-19
If travel continues to be disrupted, the Extenuating Circumstances policymay cover 2 of your June reservations that were booked before March 15.
What that would mean for you
- If a guest’s travel plans are impacted by COVID-19, they will have the option to reschedule.
- If they need to cancel, they will receive a full refund or travel credit, and you won’t receive a payout.
- These reservations will not be eligible for any payment under our $250M support initiative, since the program only covers check-in dates through May 31.
Here’s what you can do
Keep the dialogue going with guests. Some guests may need extra assurance right now—reach out to see if they have any concerns that you can address.
Cancel penalty-free by April 30. Whether you’re unable to host or you want to open your calendar for longer term stays, you can now cancel any upcoming reservations this year booked before March 15. You won’t pay a fee, have your calendar blocked, or have your Superhost status affected.
I personally feel that the onus is on the guests to cancel. Not sure why were are not getting the option to cancel with our cancellation policy. It’s seems like they keep piling more financial loss on the hosts. I thought they realized that forcing hosts to cancel and give above their cancellation policy was the wrong thing to do.