My pet peeve! Hosts come here and complain about guests and then say they are not going to leave a review. How then are we to cull the guests who don’t belong on airbnb from the system? I like to imagine there is a karmic payback: for every guest you skip the review, you get another just as bad. This continues until you start leaving appropriate reviews. LOL.
It is hard to leave a bad review! You don’t want to total trash someone yet you want to warn future hosts. When I have had someone like that, I’ve said something like “We did our best to please her but I don’t think she was a good fit for us.”
People get emotionally caught up in the review process. They want to talk about their feelings instead of the guest’s behavior. So they just skip it. After 3 decades as a teacher I know what it’s like to give a failing grade, usually to a student I liked. It’s like disciplining one’s children. Does one skip disciplining their child because it’s hard or because they are afraid the child will retaliate or not like them? Yes, and with predictable results.
I recently had a very nice young man who missed check out time by nearly an hour. I mentioned it in his review at the same time I gave him a thumbs up and said I would host him again. “xx was an hour late checking out. If this is important to his next host they should be sure to remind him of their check out time in advance.”
K is right. Try to keep the emotion out of it. Over the summer I hosted a,couple who,were downright clueless. Clueless was their biggest sin. I just had to say something.
In their public review I said something along the lines of,
There were some issues with their stay which may have to do with being inexperienced users, but after I discussed it with them, I’m sure they will be good guests in the future once they pick up on the do’s and dont’s.
And in the private feed I told them the truth about everything. The worst things being how careless they were with the bbq, wasting electricity and yakking in their cell phones or devices on speaker outside at 6am.
It was such a stressful stay that I ended up reaching out to a few people here, one of whom wrote the above for me. You know who you are!!!
I agree with the original question, “Based on my limited experience so far, I find older guests (50+) tend to have sky high expectations and require a lot of baby sitting on everything (direction, parking, check in etc). Although everyone had an enjoyable experience, it seems they tend to leave lower star rating (4 instead of 5). My theory is they are used to hotels and aren’t as self reliant (ie, using google to find answers).” I have had several older couples stay in my tiny house with a sleeping loft that is only accessible by ladder. I had one guest leave early because getting up and down the ladder was hurting their knees – my photos and description clearly state that you have to use a ladder. Another older couple from Germany wanted to borrow my vacuum cleaner and proceeded to vacuum the whole place again even though I had just finished cleaning. Whoa! Both of those couples gave me a less than stellar review.
On the flip side, the younger 20-somethings, seem to never be able to find the towels in the bathroom vanity drawer or the toilet paper that is in the glass cabinet. I feel like I might need to label every drawer and cabinet from now on.
It’s so true. As business people we notice patterns in customer behavior, and it helps us anticipate and be better hosts. So, ignore the mind games about political correctness and talk openly about your experiences.
That said? Yes. 99 percent of the time Asian guest = flooded bathrooms, so when they book it’s time to get the extra towels ready!
Actually they can! Even tells you the current Iphone stock at Apple stores -
It’s true there are some really awesome airbnb’ers who are older people–I have had a few–but in my nearly 3 years of hosting I have found that young people are so much more desirable than the old folks and way less trouble. They give better reviews and rarely require “maintenance” as opposed to older people.
Older people seem to arrive with the idea that “you better live up to my expectations, and if you don’t you will hear about it”.
Younger people are more flexible. They appreciate what you are doing, they know it’s a smokin’ good deal compared to a hotel, they are extremely happy upon arrival and then you hardly ever see them or hear from them after that because they’re gone enjoying the city and dining out.
The old folks want to sit around night and day, eat most meals here, create more noise, gripe if you don’t have cable, ask for your Roku password, ask for ketchup and mustard and oil and are annoyed if you don’t provide it, imply that the French coffee beans are too strong; I have heard it all. They get annoyed if the bedroom curtains aren’t thick enough and they wake up earlier than usual. They want to see inside the locked cleaning cabinet. I sometimes wonder if it’s all worth it.
But then the young ones come along – and I am happy again. Even when I have 5 or 6 young people they have, so far anyway, proven to be super clean, respectful of the place, courteous and kind.
Can you define old for us? Perhaps over “insert decade” here?
I have a Dr staying long term and he is disgusting, rotting food in his fridge, used toilet paper on the floor, does not clean up food spillages and does nothing but complain as he feels the hospital has put him into substandard accommodation.
He is a DOCTOR and people should bend over backwards to please him!
This is his first stint out as a Locum. He has demanded that I refund the hospitals payment to him so he can rent somewhere else. Hospital has inspected my rental and he was told to suck it up princess, if you move out it will be at your cost, as we have had multiple other specialists stay and they were delighted with what was offered. This was the funniest though - he rang me to say the Dr on the other side of the duplex was having similar issues and he didn’t like staying there…he called it “charming”. I had to explain that charming had nothing to do with harming and that it was a complimentary word!
Almost every day he rings me to complain about something. I can’t wait for June 16!
If you don’t mind sharing…what kind of area are you in, where younger people are out and about all day…but the “older” want to hang around your house all day?
Are the older people there for a different purpose than let’s say - younger guests who want to sight see?
I don’t want to AVOID them so I am sorry for any confusion, as this thread is about “guests to avoid”.
It is just that I have often thought how much easier younger people are than those over 50. I’m in the Pacific Northwest. The older people usually prefer staying at home, eating at home and cooking here. My airbnb space has a nice kitchen and it’s fine that they want to use it.
But when younger folks come it seems easier. They seem happier, don’t ask for extras, and are likely to tell me how much they appreciate the extras I provide - new toothbrushes, shampoo, cotton swabs, makeup remover, sewing kit, a comfy bed etc. I almost always get a 5 star review from them. The older folks are more likely to give me a 4 star. Incidentally, I myself am 70.
Over 50. Please see below. Pardon me please if I am posting in the wrong place or anything (I am new to the forum).
Aside from wanting to cook at the home, why do they stay in the home? Do you mean they come back earlier from sightseeing, or do they fly in just to sit at your house all day? I am always intrigued to know why people book certain places but don’t leave.
It also seems to be a trend with shared spaces…where there are more reports of “older” guests having higher expectations. I rent out a whole home and my over 50 guests are golden to me. They tend to care more for the place as if it was their own home. They are more personable and welcoming if my partner needs to mow the lawn during their stay, etc. The younger guests (with young kids particularly) act as if they are being intruded upon for normal maintenance such as lawn care to occur during their stay.
I am in no way dismissing your experiences, but just curious to know why the older guests stay home more.
I’ve had great older, bad older. I’ve had great younger, bad younger.
There’s just no rhyme or reason to any of it and certainly no predictive evidence that either group will be good or bad.
Or home stayers versus sightseers.
I’ve hosted for many, many years - including pre-internet times. Even so I am reluctant to judge guests because of their age, race … or anything at all because there are good people and rubbish people in all groups.
But if someone put a gun to my head and told me that I MUST comment on the age issue, I’d say that the 35 - 50 age group are the worst. (I’d like you to bear in mind that I have - probably but not necessarily - hosted more guests than most of the posters at this forum. Just mentioning this…)
Teenagers, people in their twenties - they seem to be tremendous. The over fifties are the same. That middle group is the one I’ve had the most trouble with - but that’s just my experience. I still have guests from that ‘troublesome’ age group who are brilliant.
Now all this is just my way of saying that even when you’ve hosted thousands of guests, it’s still an error to generalise
This thread just illustrates how much things have changed in three years. In 2015 it was such a gravy train we needed to debate what kind of guest to TURN AWAY. In 2015 I was charging $165 a night for one bedroom cottage. In 2018 my base price is $135 a night and that’s AFTER expanding the cottage to a 2 bed/2 bath.
It’s so different in each area. I charge a lot more than I did in 2015, even though there are many more hosts in my area.
I think I can do this because I have an unusual space which photographs really well and people like staying in and I have lots of quality reviews which most people mention when booking.
It seems that I had to lower my price for awhile but now I’m averaging close to what I was getting in 2014 when I started and I’m booked far more often but that’s not related to price. I’d like to think that it is related to now having more reviews than anyone in my city including the two that started before me.
How would I know? I’m not going to ask them.