K is right. Try to keep the emotion out of it. Over the summer I hosted a,couple who,were downright clueless. Clueless was their biggest sin. I just had to say something.
In their public review I said something along the lines of,
There were some issues with their stay which may have to do with being inexperienced users, but after I discussed it with them, I’m sure they will be good guests in the future once they pick up on the do’s and dont’s.
And in the private feed I told them the truth about everything. The worst things being how careless they were with the bbq, wasting electricity and yakking in their cell phones or devices on speaker outside at 6am.
It was such a stressful stay that I ended up reaching out to a few people here, one of whom wrote the above for me. You know who you are!!!