A continuation from this thread
Our guests booked through a cousin, who is not staying at our home. Initially there were two of them, but they decided to add a third person upon arrival.
After checking in they looked around the place, decided that they were happy with it and paid in cash for the extra guest. They were surprised when I didn’t leave the property and asked me when I would be leaving. I told that I would be going out later but would be coming back to sleep as I live here.
They were a bit confused about this as they expected the place to themselves, but they seemed fine with us being here during their stay.
We happened to all leave at the same time and, while we were waiting for the elevator, one of the group told me that he had spoken to his cousin and she was shocked that I was staying at the property and she was adamant that the listing was for an entire home. I told him that the booking was most definitely for a private room. We had a small argument about it, but things ended with him being convinced that his cousin had made a mistake and they were happy to stay.
A few hours later I received a text from him making several complaints:
- The apartment smells of mildew and they aren’t comfortable with the smell.
A complete fabrication as there is no smell.
- They aren’t comfortable with our towels being in the bathroom.
Nobody has ever complained about this before, but I agreed to store our towels in our bedroom while they are here.
- They aren’t comfortable with my laundry being in a hamper in the bathroom.
Nobody has ever complained about this before, but I agreed to store this in our bedroom while they are here.
- There is an aircon in the bedroom but not the living room.
We have a fan in the living room and they stated that they were completely fine with things being this way before they found out that we lived here.
- There is a small hole in the bedroom wall.
This was caused by a previous guest and it has not been possible to have this fixed over the Christmas/New Year holiday as we have been away and they checked in the day we came back. The hole does not go all the way through to the other room and it shouldn’t cause any problems for any guests staying in there.
- We hadn’t provided them with any towels and our listing says that towels are included.
I sent them a text asking if they needed towels, but they did not reply to it. I asked if they needed towels when they checked in and they said they had their own so didn’t need them. I have since provided them with towels anyway.
- The listing was for an entire home and not a private room.
They definitely booked a private room
- They think that $7.70 per person per night is too expensive for a private room and they should get an entire place for that price.
They are having a laugh.
I replied to this text addressing all of the issues and it was over an hour before I received a response back. Everything was suddenly fine, but apparently we had to remove the towels and laundry basket from the bathroom for them to be happy with their stay. I expect that they may come up with more problems later though.
I now have a few concerns about this booking.
What will happen if they want to cancel and Airbnb find out that the guest booked for a third party? Will they be refunded the entire stay, including the night/s they have already stayed?
What if they cause so many problems that they become unbearable to live with and I have to ask them to leave? Will they be refunded the entire stay, including the night/s they have already stayed.
Am I correct in thinking that neither of us will be able to review each other?
If the cousin, who didn’t stay, leaves us a bad review and I contact Airbnb to have it removed due to the reviewer not staying, will they be refunded for making a third party booking? I am pretty sure they won’t be, but I am not 100% sure.
For what it’s worth, I have a strict cancellation policy.