A newbie guest with one review booked on IB last night. My rules include “What is the magic word in the rules?” He never got it. Had to ask him for a head shot photo, etc.
Today he asked 3 times to check 2 hours early. He didn’t seem to understand even the basics about the room. I asked him to review the listing again. He checked in, did’nt know how to use the keypad, or even the toilet. Then he asked me to check if he had parked on the street properly. At this point I was rather unpleasant and said it was his responsibility. He’s checking out tomorrow; I gave Air the details.
I am getting frustrated with having to cancel guests I am not comfortable with, but there are a lot of…you know out there. Any ideas?