Sorry this happened. It’s my worst fear.
You seemed really frustrated when you posted The guest who knew too little. Even going so far as to say you were “rather unpleasant” to the guest.
For the benefit of other hosts, looking back, would you have done something differently in dealing with him that could’ve avoided this? I hope you address this in your article.
My first thoughts are:
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Suck it up for the clueless guests because it’s the hospitality industry. Downside: we all have bad days, triggers, etc. and let’s face it, figuratively “biting your tongue” hurts more than literally. We also don’t want to open the door for a guest to start taking advantage of us.
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Turn off instant booking since your rules for booking (magic word, photo) don’t align with Airbnb’s instant booking rules. Downside: lower search ranking which could mean lower income.