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A couple weeks ago, I got an email from Airbnb saying that they were updating the security deposit policy (I am in Florida). The policy used to be that security deposits were not charge to guests cards upfront, only if we as the host made a claim within 24 hours after the checkout.
NOW Airbnb is charging security deposits UPFRONT. And the minimum is $100. This is killing my business. We haven’t gotten a booking since this policy was enacted. I don’t know what to do. How can Airbnb do this? I get that it’s refundable, but most people who use Airbnb to travel probably can’t afford an additional $100 hold.
Anyone else having an issue with this policy? Can I do anything about it?
It’s their platform so they can do what they want. If we want to use their platform, we accept whatever they say. Simple.
I’m not really sure where you get this information from. A lot of guests weren’t even aware that the security deposit wasn’t taken when they booked and that’s fine with me. I don’t want guests who are worried about a refundable $100. The way I see it is that making it payable upfront means that guests are less likely to cause any trouble or damage. Is it just me who sees it that way?
Unless all of your bookings are fairly short notice, I doubt this is why your bookings have slowed. Airbnb doesn’t attempt to place the hold for the security deposit until 48 hours prior to check-in.
Also, they mentioned that the security deposits are placed only on under specific circumstances (which they didn’t actually list). Do you even know if they are applying it to your listing?
They said that if you already have a security deposit set, they will use it and not apply their own. My theory at the time was that any hosts that don’t like the new policy, can set their security deposit to $0.01 or whatever the absolute minimum amount they will allow and then carry on as before.
I recently was playing around with this and turned it off and then when I turned it back on was told $150(AUD) was the minimum. I am not sure why I put this here in a couple of cases I might have used it the guests had hidden the damage so I didn’t find out until too late and it wasn’t clear who broke it. Plus I don’t nickel and dime them on minor breakages like glasses or sheets.
Interesting because I have deposits of $500 for all my listings (even my private bedroom) with base rates from $36-$60/ night and I have seen an increase in bookings, especially long term (28-29 days), but single night and everything in between as well. I don’t know if it is being charged or if it is being held or if it has not even been implemented yet for me. I am leaning toward not yet implemented.