First-time poster here. If this post is duplicative, I apologize. I’ve tried to search the bowels of the forum to find this answer but have so far been unsuccessful.
I have a small studio condo that has a two-person maximum occupancy per my city’s ordinance as well as per the HOA Association’s rule. ￼￼￼ The complex has cameras, and recently the manager called me to tell me my condo was over capacity because someone that made a two-person reservation in actuality brought two extra people. ￼ She requested that I evict the tenant. I gave them one extra day to find somewhere else to rent, and I evicted them.
That particular incident was a VRBO booking, and I now know how better to handle that situation when it’s booked through that particular platform. It’s only a matter of time before this happens to me again, and my question is what’s the best way to handle it through Airbnb? VRBO told me I should have formally canceled their reservation in the middle of the stay and they would not have gotten a refund and would not have been able to give me a review, and of course the lady left an ugly review because she was mad￼￼￼￼ and VRBO won’t remove it.
85% of my bookings come from Airbnb. I thwarted an attempt for a three-person occupancy this weekend when I confirmed in the messaging system that it was only two people, blah blah blah￼. I’m not interested in extra money for an extra person; an extra person is simply not allowed. So the next time my HOA manager calls me and tells me I have to evict someone, what is the best way to handle it, please, through Airbnb?
I do not live in the town where my Airbnb is, so meeting them in person to let them in is not an option for me. ￼ Also the two-person maximum capacity rule is listed in three places: the description of my listing, the photographs of my place, and in the rules they have to agree to abide by when they instant book. ￼ I also message everyone that books and remind them of the two-person max, but some people simply feel like they are above the law. ￼
Thoughts? Thanks in advance.