I like it, I am adding that to my arsenal of reviews.
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This assumes people will read, and we know they do not.
I am ok expecting most guests to be decent people who know better than leave a greasy mess and not have my house rules cluttered with nonsense. My house rules are simple, provide Id and pay tax, no extra guests and $500 fee if you show up with an animal.
RR
If I paid $400 plus a cleaning fee, I wouldn’t clean, as in mop and sanitize toilets, but would tidy.
To me, tidy means trash in trash can, obvious spills wiped up, toilets flushed and free of any visible grossness, maybe the dishes depending on if there were enough for a whole load, used towels assembled in one place, and anything that was moved put back in the room it started in.
If I didn’t do the dishes, I would make sure the food residue was at least rinsed away.
They should have at least wiped up the grease and rinsed it off the pans IMO, but shouldn’t have been expected to do a full clean of the stove.
That was including the cleaning, $409 plus AIr fees
Exactly
Agreed
They should not have even made such a mess, who cooks like that? But that being said a little care as they went, wiping up grease while it was hot and turning on the vent fan would have left less of a mess. I would be embarrassed to leave such a mess.
Oh well, NEXT!
RR
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I had a pediatrician and her family and friends stay at the house this past weekend. She was a bit put out that my instructions say to load the dishwasher and turn it on. So she partially loaded the dw, left plates in the sink, and didn’t turn the dw on. Silly woman…
Depending on the type of freebies, we can expect the quantity of them to be consumed. For example, there is always a 1 litre bottle of olive oil, a very compact XL roll (4.5€) of kitchen paper, boxes of tea and herb tea in my Airbnb. I don’t find it normal that two guests who stay a week should use all of them. But it has really happened, a couple has almost finished a new bottle of olive oil during their one week’s stay. Two men have almost finished a new XL roll of kitchen paper during their 4 days’ stay.
Always amazes me how much people can use, a 5 lb tin of coffee gone in 3 days? Like you TP seems to mysteriously disappear, one couple used 12 rolls in 5 days. I finally told them they would have to provide their own after that. I don’t provide paper towels or napkins but do have about a dozen kitchen wash clothes. clothe kitchen towels and clothe napkins for people to use.
Exactly. It’s not like STRs /holiday rentals are a new thing. They’ve been around forever. I’m not going to go all Daily Mail and say that people were “brought up properly in those days” but… damn, I’m bloody close to it! The truth is, though, that there have always been disrespectful guests - over millenia. There have always been travellers and there have always been inns and innkeepers.
It’s just that they just couldn’t leave reviews back then… although word would have got around and if you ran a shit place and you would suffer the consequences. Likewise if you were a rowdy obnoxious guest - you’d be thrown out on your arse.
We’re not nearly as sophisticated as we think. The only thing that has changed is the technology.
Went off on one there. My point was that people are either socialised and caring or they’re not. It’s always been that way.
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well, this has happened to me actually with a family. I gave them 3 stars for cleanliness and thumb down. The reason is that even if I don’t spell it out in the rules that guests have to clean after themselves or leave everything clean, it goes without saying, right? In my listings i only say please treat my house with respect as if it were your mom’s or your friend’s. So, if they leave something like this behind you know, if I compare them with the guests who leave everything spotless and who are 5 stars, I can’t give them more than 3. And list the facts so the next hosts would know what happened.
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So here is my review, not submitted yet:
Cheryl and her group, including 4 children timed their trip perfectly for a snow play day! They were good guests overall, however they left the kitchen a greasy mess.
3 stars for cleanliness and a thumbs down.
And the private:
Thanks for staying, I am not sure how much you have used homeshare platforms but it is not ok to leave the kitchen in the shape you did, the stove was a greasy mess and the pans in the sink had a 1/2 of grease on them it was really gross.
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Funny coincidence about the freebies. My most recent guests checked-in very late Thursday night so we didn’t have a chance to meet them when they checked in. They were 4 adults and 6 children. They were in town for a local festival and were gone early Friday morning back late Friday evening, then gone early Saturday morning again. We finally met them late Saturday afternoon. Very nice family. I told them that they were welcome to any food and drinks in the house. The the wife commented that they were wondering if it was OK to drink the beer. I told them it was left by a previous guest and they were welcome to it. They checked out Sunday morning (today) and all the beer was gone. There were 22 cans when they checked-in, but not a single empty can was in the trash or recycle bin. I told my wife and she responded “But they were so nice.” LOL!
@RiverRock I think it’s important to leave a clear check out sheet for guests, and as you met them in person, point out expectations around how the place should be left.
Many of us here are parents (some with now adult children), but I don’t remember staying anywhere, where I have left the place in a mess either when it was just us as a family, or travelling with other families.
There is no excuse for not running a dishwasher and re-stacking it the night before you leave and cleaning the stove when they kids are in bed and then stacking the dishwasher in the morning again with any remaining breakfast stuff and running it before you leave.
By the way it’s not just mothers who should teach their children to behave @RiverRock , it’s the joint responsibility of both parents.
The freebies I wouldn’t mention. Don’t put them out if you don’t want people to use them.
Two dad family here, I get it:)
Yes, I expect the stuff to get used most of the time it is not I just pointed out that this group cleaned out the snacks and the first group to use all the extra toothbrushes. Low end.
I reviewed them already. I mentioned the greasy mess and gave a thumbs down.
RR
If someone left 22 cans I’d ration them out over time rather than leave them for a single booking. But it’s no different than if they had never been there since you didn’t buy them. We can drive ourselves crazy thinking about this stuff.
The guest actually left 33 cans when he checked out Feb 4. I just left them all in the pantry. The count went down by 11 over the past 5 groups of guests (total of 23 nights hosted). I was counting the cans because I wanted to gauge guests’ interest in beer and had the opportunity to do it for free. I noticed a nearby listing where the host stocks the refrigerator with various beers and charges the guest for them using an honor system where the guest leaves cash in a kitchen drawer.
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We had a horrible family complain about the lack of toilet paper (we provide three rolls per bathroom) after TWELVE HOURS.
We’ve also had another SuperHost family complain about the lack of toilet paper (again, three rolls per bathroom) AND even after we left them an additional six rolls.
These people never fail to horrify me. No wonder the environment is going down the drain (pun intended).
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Do you do that thing where you flatten the roll, @AFineHouse? It thud, thud, thuds instead of rolling smoothly? I do find that cuts down on toilet paper use, but your bunch of guests is maybe beyond help. How big were those families?!
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Holy Crap! Pun intended.
I’ve been supplying 3 rolls of paper towels (plus a partial roll on the holder) in the kitchen, and 4 rolls of toilet paper (plus a partial roll on the holder) per bathroom, and the only group that went through them all were my only “bad guests”: a group of 10 early to mid-20’s men that threw a party (against rules) and apparently didn’t know any other method of cleaning than wiping with paper towel, even though there were an abundance of cleaning supplies in plain sight in the pantry and laundry room.
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There is definitely something to the way some people compulsively use paper towels like they were hand towels (ex: after every rinse). It is soooooo wasteful. Which is exactly why we also try and supply a stack of a flour sack towels in addition to. Unfortunately for us, our guests were so high maintenance that they refused to use them because they thought they were “cloth napkins” and therefore declined to use them. Psychotic! 
Honestly, you have freebies as a host and can not punish the guest, or negatively review, for use of the free items. If your house rules do not dictate the general clean-up of your listing, loading and starting dishwasher, etc etc you shouldn’t base your review on that. Honestly, if I spend $400 a night on a listing, it will be treated with the upmost respect to that listing and treat is like it’s my own home (then again I’m the rare guest and insider).
WIth that being said, keep in mind that Air has a double-blind review system for a reason. Each party can review the other person without the fear of the other poster review their experience based on what you said. Please feel free to review the guest based on your honest opinion and make sure to respond to the guest’s review if you feel that is needed. Most hosts want to know the things you’ve encountered with this guest, just be tasteful and professional when leaving the review and you’ll be perfectly fine.