I’m an advocate for honest reviews. We have talked a lot about hosts leaving honest reviews, not skipping them, and I advocate the same for guests. I’m thinking about following up with good guests to send them a message about leaving honest reviews like I did with this woman. Two nights ago this guest stayed with me and left me a great review the next day. I wrote her via the message thread to thank her. This afternoon I got this message about her stay in Katy TX the next night:
Thanks, host. Interestingly, our stay last night was comparably horrible. The floors were sticky, the bed had only a comforter (no top sheet), and every surface was dirty. I don’t believe in writing bad reviews, so I won’t ding the host - you never know what is going on in someone’s life - but it made us appreciate your place all over again! In a little over an hour, we’ll see what Pensacola has to offer! Have a great weekend, guest
I wrote this back to her regarding her comment about not reviewing the bad experience in Katy:
I’m sorry your Katy bnb wasn’t up to standard. I absolutely do believe in leaving honest reviews. They aren’t always effective but they are the only tool we have. If it were free couchsurfing then what is going on in someone’s life is relevant. At the very least I would message them and tell them and leave, at best, a neutral review like “safe place to stay.” Some hosts, especially of European background only use duvet covers with no top sheet. But in that case the duvet cover must be washed every night. If it was an American style comforter then…yuk. If I checked into a place like that I’d be calling Airbnb for a refund and heading out to the nearest La Quinta.
So hosts who don’t use top sheets: it’s hard to imagine a guest complaining due to an extra sheet but not hard to imagine one complaining due perceived lack of a sheet.