This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!
When I do reviews for guests I am asked to rate them in three areas with star ratings, but where do these show up? I do not see any way to find these star ratings for guests, they don’t show up on the details page for the stay or on their profiles as far as I can find.
It would be handy to be able to check these before accepting a request.
I see them on the laptop and the app, @georgiahost. I have Instant Book enabled. Do you? If not, that might be why you are not seeing the stars.
A non-IB host told me he never sees the stars, even after they book, which sounds incredible. I’m sure someone here can confirm.
I can see them on the laptop. I actually can see the breakdown of the 3 ratings there but only the overall (which for guests is created by averaging the 3, not as a separate rating).
I am on IB and use Microsoft edge or chrome on a laptop and have iOS on an iPhone or iPad.
Thank you @Brian_R170! I can find them on a desktop now. They were not coming up because I was clicking on the guest’s picture and going to their profile, and it does not show them there. I knew it was something I was doing wrong.
Now I just need to find them on the app. I can see an “Overall rating” with stars on the details page there, but it is just an average (i.e. five stars) and if I click on that it just shows me their reviews, no stars. Is there somewhere I can see a breakdown of their star ratings on the app?
I don’t think so. I have tried as well. It used to be that you just tap on the overall stars to see the breakdown on the app but that functionality has been gone for months for me. They change things all of the time.
Yeah, I used to have that but haven’t in months. Now when I click on the stars I just get the reviews. I am pretty bad about updating my phone though, so could be that. I use my laptop 99% of the time anyways.
When I click on “reviews” or the average star rating link, both just take me to the hosts’ written reviews on the iPhone app. I am able to get the breakdown, however, on the website when I use my computer.
Could be, though it seems as though airbnb rolls out some features for some users/hosts and others have a different experience. It continues to be a mystery to me!