Recap of issues and NEW ONE!!
Okay, after 4 days from start of their check-in, when all was reported to be good and I met the husband in the home and he reported all looked and felt good, the following occurred night 4:
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Guest reported HVAC locked and was miserably hot at 73 degrees (outside temps 78). I didn’t realize system was on range lock and unlocked at 3 AM. Temps were at 72. He confirmed by 6 AM that it was unlocked and cooling fine.
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Day 5 - HVAC Nest System was fiddled with by him trying to clear out all prior settings. It must have been on Eco Set which goes up to 76 when all are away and cools when he returns. Fixed and no issues since.
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Day 4-5 - At same complaint of item 2, guest also reported that they found TWO knats flying in the drain of the master bathtub and a few tiny dead bugs round the tile. Felt house was dirty as wife used vacuum and felt there was far too much dirt picked up in the vacuum for the house to be properly clean. We had two weeks of incredible monsoons here in AZ and much more activity bug wise. They have a dog in the house. No one ever reported bugs. I immediately called bug service and bug service arrive to spray inside and outside whatever they wanted sprayed. Tenant is offered to have AirBNB find them alternative lodging if unhappy. THEY REFUSE AND SAY THEY WILL STAY.
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Day 10-11 - Guest complains to AirBNB that my listing is misleading and has a noisy refrigerator. I install a new refrigerator Day 13, with notice. Delivery window is limited but they are complaining to AirBNB and I’m trying to maintain quick response to their complaints. Tenant said all was good then two days LATER request full refund of they last grocery bill.
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DAY 19 - Guest asks my son to let him borrow a ladder while he was doing the landscaping work on Fridays. He did not have a ladder at the time. Son had a long list of jobs that day and did not tell me until Day 20.
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DAY 20 - My son finally tells me Guest asked for a ladder. I reach out to both guests on AirBNB and by text to ask if he needed a ladder and if so, WHY. He tells me the following verbatim:
“We did. A smoke alarm started chirping tow days ag. It was tolerable at first but last night at around 8 it increased to multiple alarms and chirps to about two chirps a minute. That lasted unfortunately ALL NIGHT. At 5 AM I went to Home Depot and rented [later he disclosed he bought a $275 ladder planning to return it] a ladder and removed the chipping alarms/ detectors [ALL 7 of them!]. Our daughter was able to sleep thank goodness but neither Sam or I could. sam is sleeping now and it’s quiet. I will buy new batteries, replace the old ones, and reconnect the clams today before returning the ladder.”
I asked WHY he did not text me when the first smoke detector started chirping and why he thought the noise would just go away if ignored? It is a wired system. If one goes, it signals you need to check. He NEVER TEXTED ME. I told him we are on way over to bring batteries and rental the smoke detectors as this is now a health and safety issue and he should not be tampering with my entire smoke detector system.
Here was the text while I was enroute:
“Well D, as I mentioned to you in Peron when we first met, we prefer our privacy and to be unbothered during our stay. Then, as you know, we have had multiple inconveniences in our short stay and your solutions seemed to have only inconvenienced us further. If you insist on coming, lease call when you arrive. My wife is still sleeping.”
I asked further why he would tamper and he just said he didn’t want us there. We installed all the batteries and I had brought a new smoke detector in case of an issue. All seemed to work once new batteries installed. He told me he may leave sooner than end of month but certainly will not extend his stay though he needs two more months due to house not being ready to move. He still brought up the HVAC being locked though at the same temp has he had the next day, 72 degrees. The couple of dead bugs that crawled in perhaps on his dogs back, I’ll never know, but made his wife complain now a couple times to AirBNB. I think this couple wants only money as icing issues just highlights issues and AirBNB has deleted all their complaints against me as I proved rapid response and have pictures, video clips and texts showing.
Don’t think there is any way to win with this couple. Wholly unfriendly. Wife has only responded to me twice in the entire rental and nearly refused to say hello while fixing batteries in smoke detectors. I have noted in my calendar dates of installation of new batteries and will make it a process to replace every couple years. I have a pest company but cannot guaranty that there will not be a single insect inside the house.
I clean the house but cannot guarantee that if you use a vacuum after the 5 or six times we go over the house that there will not be SOME dust still and I do not steam carpets between each guest. I think they are obsessive.
I am open to learn and to change my perspective. Thank you all or your valuable feedback. I am always learning.
i’ve had a few eggs explode. every now and then the chooks will decide to make a whole new home in which to lay their eggs, and it takes us a while to find the cache. if it’s winter, well that’s fine, we’ll float the eggs to test but they are fine for 3 weeks anyway (gross! but city people eat their eggs around that point, i’d generally only bake cakes with older eggs). in summer we won’t bother, we usually toss them in a paddock and see who can get one to explode 
that’s how we entertain ourselves in the country.