So a guest booked a reservation the other day which I subsequently cancelled. There were a few red flags with this:
- The guest was drinking/partying in his photo.
- It was a one-night stay and the guest had a local phone number. We’ve had numerous problems with 1-night locals in the past.
- The guests listed city differed from his phone number’s area code.
- The guest booked as one person but later admitted there were multiple people.
So I called Air and they helped with cancelling the reservation prior to him entering the apartment.
Later, he wrote a review, which was presumably fairly scathing. I asked Air to take it down (he didn’t even stay) and they refused.
Has anyone else experienced this issue?