Guest wants to cancel a non refundable reservation

[HH_AZ]

@LenoxHillHost

Would you guys issue a refund?

As I stated back in March I authorized full refunds on my strict cancellation policy before AirBNB implemented their own Covid refund Policy.

But that was over 1 Million worldwide deaths and over 250K US deaths ago when you were saying:

@LenoxHillHost

The liberal media is propagandizing and causing panic. The percentage of deaths from this virus is very small.

@LenoxHillHost

When the media suggests 1-2million people will die, that is unfounded and irresponsible.

It was also when you said

@LenoxHillHost

Trump has been outstanding on this. He is working tirelessly and listening to the doctors and scientists. He is taking their lead.

The reality was he was misleading the public about the severity and contagiousness (Woodward taped interview) and not listening to scientists. The only things he has ever done tirelessly is golf and twitter.

But back to your question today: You don’t have AirBNB to be “livid with” so why are you even questioning your own approach.

Airbnb paying 25% based on your cancellation policy?

I have a strict cancellation policy and have had over 200 nights cancelled due to Covid19. I’m still waiting to see if I get paid anything. I’m livid that my no refund policy is not being enforced by airbnb. Not only that, but they are telling guests that it is at the full discretion of the host if I want to give a refund thus making me look quite bad if I don’t. I can’t afford to give refunds after blocking my calendar for extended stays. I have a strict cancellation policy for a reason.