What should I do about a guest who booked for three people and is telling us he’s bringing 5?
He made the original booking three months ago, and his reservation is in a few weeks and he just contacted me last night telling me he’s coming with 5 and “didn’t want it to be a surprise.”
I wrote back and said we can only accommodate 4 max (Our max guest is 4 people (we have our reasons: septic, hot water heater, noise, plus it’s only a 2 bedroom!) and it might make sense for him to contact Airbnb to see if they can help him find better suited accommodations.
He wrote back with a super snarky response that he was basically doing me a favor by telling me he was bringing 2 extra people and that everything else is booked and he hopes I’ll consider his situation.
I’ve learned that these people who want to break and bend the rules before they’ve even checked in are not the kind of guests who respect our house or give a good rating. How should I move forward? I am really hoping I can get him to cancel the reservation or Airbnb to cancel without me having to do it.