It is rare that I am truly baffled with what to do about a review. The guests left the condo in OK shape and followed the house rules but were a PITA to deal with.
October 2018: Notified hot tub would be closed for repairs during their February stay. Husband wrote a terse message about it being unacceptable. I offered a full refund if he wanted to stay somewhere with a working hot tub. He didn’t cancel.
After arrival, the wife told me:
A. she didn’t realize the condo was the size of her dining room.
B. Her elliptical trainer would only fit on the porch. It was too cold at 70F /22C to use it outside.
C. Unhappy no weekly maid service. She did not come on vacation to clean.
D. Very unhappy we must take recycling to a center. However she didn’t want the address of the recycling center (8 min drive - very convenient, you pass by it when going to Little River dining & golf courses)
E. This condo was not acceptable by NY standards. (the rental is in South Carolina)
F. Her friends rented a larger, nicer place. Yes her friends paid more but I needed to know my condo wasn’t as nice.
I offered a full refund cancellation so they could find a place they liked better. They stayed.
My pictures are accurate. In the pre-booking message, I explained cleaning was not offered for long term stays and reminded them the condo was 650 square feet.
If it were not for the rude, spoiled behavior, I would leave my usual positive review. Technically they didn’t do anything wrong but I don’t want them back. Based upon my experience I don’t think they will be happy in any rental.
How do I review them?