Our guest left us a wonderful review and 5 stars overall. When I looked in detail I all of a sudden saw a 4-star in the check-in category, with a “difficult to find” underneath it. Totally not the end of the world, but I was still puzzled as to why, so I very nicely asked the guest what exactly we did wrong.
ANSWER: Hi, the only issue was that the taxi driver could not find your apartment block. So he dropped us on the road but we could not easily locate where we were. A really kind lady helped us find (hidden) and there was no problem after this.
Our street is at max. 150m long. Our building number is clearly indicated. There are several buildings where it’s obvious that we can’t be located. The address that we give out is very correctly shown on google maps and similar. It was a very expensive airport taxi that should have taken 5 minutes to just locate the correct building. I really don’t know how we were at fault in this one. Thanks Airbnb for giving guests prefabricated options to complain about .