While we are on the topic of mail, I could use some help on how to review my recent difficult guests!
They broke four house rules: they had a friend over, left the garage door open, had mail sent to the house, and checked out late. The guests informed me (didn’t ask) that they’d be having a friend over and having mail sent here. I’d probably have agreed if they’d asked. They asked at 10:30 if they could check out at 11:30 because they were out to breakfast, and I declined because I needed the full window to get ready for the next guest and do my own laundry (my washing machine is in the guest suite). They ended up leaving at 11:10, which was only ten minutes late.
Any one of these things alone I could ignore, but these four minor rule violations added up to an unpleasant experience.
I prefer to leave unemotional reviews that don’t sound nit-picky, but these can be hard to write.
They’ve already reviewed me, so I won’t need to wait until the last day. I might give it a week or so before reviewing, however, to get some more reviews on my listing, since these guests may retaliate that I rushed through through breakfast. But their review could also be positive, as I let them drop their luggage off early and they expressed gratitude for this courtesy.
These guests were NOT bargain hunters; they didn’t ask for a discount. Now, BACK to the topic of bargain hunters! I’ve had a few lately complain about how high the AirBnB fees and my city’s taxes are. I’ve offered $5 or $10 off as a courtesy and then redirected them to call AirBnB to ask them to wave their fees. None ended up booking with me. I think guests are expecting me to drop the price to the point that the total cost is the price initially quoted when they put in their nightly price on the search tool, before fees and taxes are calculated. I think we’d be better off if AirBnB just included fees already when asking guests what their price range is.
When I started hosting two years ago, I initially had a few people ask for discounts for whatever reason, but none gave the rationale that the AirBnB fees were too high.