Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing.
Following 2 conversations with the frontline staff, I asked Ian if I could speak to a supervisor regarding my concern that Airbnb is demonstrating an unconscious bias towards the host.
Profile photos of guests cannot be seen by a host until the host accepts the guest’s booking. If I understand correctly, this was introduced as a policy by Airbnb as some guests believed they were finding it difficult to gain accommodation due to their photo?
However biases works in both ways!
When I search as a guest for accommodation I can see the host photo, and it is equally possible for a guest to not choose accommodation because of biases towards the host photo.
In order to create equality photos of both guests and host should be treated the same
I look forward to seeing both hosta and guest being treated equally.
Kind Regards Fiona