Hello! My first post here … so go easy on me - hope y’all are safe and well during these weird times.
I rent my Pool House out (NW Arkansas) as an Airbnb when I’m not using it and we had our first problem occur while an Airbnb guest was staying there … the air conditioner quit working! It’s fixed now, guess it was a fluke lightening accident. Luckily the guest was understanding!
I was raised in the south and southern hospitality really is a thing, so since the air was out their first night (They only stayed for 2, also it gets down to 78-80 here at night) I refunded the guest their whole booking amount ($1500, my fault, not them) and let them finish out their stay because that’s what I think is the right thing to do, not saying it is, I bet i could’ve refunded just the first night and them be happy since it was fixed before their 2nd night, just felt like it wasn’t their fault and it was the right thing to do, they didn’t expect to be miserable night one.
I just run the Airbnb on the side to give mom something to do (she cleans, loves leaving flowers for guests, doing the shampoos etc in the bathroom, it’s always been her dream for a bed and breakfast.) Im not married at all, so for me “happy mom = happy life” I’m happy with my decision.
I really just wanted to see what you would do in this spot? Is a full refund warranted?
Just curious. Appreciate all the responses. Jack