I have had a few guests lately who:
Want an early check in and late check out. I have tried to accommodate these as much as possible going out of my way to make it work. One lady who was soooo insistent about wanting to arrive early and after hiring additional help to make it happen arrived 4 hours after check in! Saying Oh, we decided to go site seeing before our arrival. This one was just clueless!
A local couple who wanted to have their two year old son’s birthday party with about 15-20 extra people outside. I agreed without a party fee. (I must have been in a good mood then) They end up having the party with Mickey Mouse stuff EVERYWHERE on my large private deck. And then left me 4 stars…
A guests who asked for an early check in which she got and a late check out. I had responded to her the latest check out would be at 12:00 if approved. Normal check out is 11:00. At 11:15 I texted her that check out was at 11:00. She said that there was miscommunication and that the she assumed that they could check out at 12:00. I responded that Oh yeah I can understand how that may have been misconstrued…4 Star and inaccuracy about check out time. They left at 11:30.
All of my other guests who don’t ask for this and that and the other, leave me 5 stars and great reviews. Why is it that the ones who want and get more do not appreciate it ??