I had a guest who rated 3 stars for cleanliness. For reason in that section she put the icemaker was too full, resulting in an occasional piece of ice falling when she opened the freezer.
She messaged day of checkout raving about her stay. Then mentioned a certain corner of one bedroom she could smell an odor. She had it really narrowed down! My cleaner and 2 other people could not detect an odor anywhere in that room. That’s where the vent is, if she turned the furnace on maybe it was that. Although we ran the heat… nothing.
She also called right after check in due to a leak in the plumbing resulting in water hitting the ceiling downstairs. Her guest let the bathroom floor get soaked . No plumbing issue. I should have docked her for that but I consider that a design flaw as it’s not foolproof. I plan on installing shower doors for those who can’t close a curtain.
I did message her after reading the review and told her she was my only 3 star rating out of 100 guests, and I would have been happy to have a cleaner come empty the ice maker bin.
I have the home in 2 bedroom and 3 bedroom configurations. The 2 bedroom is cheaper, and gets the pickier guests. Goes to show the cheaper a place is, the less nice it is perceived. Not always but I realize the home may be priced too low. I’ve deactivated that listing and only do the 3 bedrooms from here on out. I would rather have it sit empty.