After 5 years of great experience with airbnb I had my worst guest ever! This person was a professional complainer, he even complained about the street trash collectors and why I didn’t have a full length mirror?? He was insisting that our photos are made the way that causes misleading impression something really insulting!! I just used an iphone,no special lenses and my listing is very detailed and has even the exact square feet of the studio.
It was a horror week as every day I had plenty of sarcastic,impolite messages that were stressing me out. I am the kind of host that when my guests asked me if I had a toaster I sent them one from amazon within a day. I am always super polite and sometimes I take the blame even if I am right just to keep things calm. This person broke me, and due to his attitude I didn’t want to give him anything.
So he opened 2 cases against me (first time ever I had a case) on the 1st he wanted to stay in the place for free although he had plenty of complaints. I told him that I would give him the money of the days that he didn’t stay if he could find something else closer to his needs. I just wanted him out of the house asap and even proposed other places around but Nooo he wanted my place for free.
Airbnb threw him some money to stop complaining and instructed me not to give him anything but of course he continued annoying me every day non stop. One of the lights in the bathroom broke while he was there. Our concierge refused to go back in the studio to change it as he was very impolite so he decided to open a 2nd case against me for everyday he had a problem to shave.Of course he didn’t win any of the cases but it was really stresfull and insulting for me.
After he checked out, he left me a horrible review and airbnb due to freedom of speech doesn’t want to delete it. The review is full of lies and it is obvious as all of the rest are great. Ok I also left him a bad review and it was my 1st bad review to a guest but as a guest he can just delete his account,he has only 2 reviews, what can I do? Airbnb instructed me to leave a reply and I did so, but you can see my answer only on a desktop and not through an app so if a guest wants to book our place from his iphone he will see just his review and not my answer which means freedom of speech to the guests and not hosts. My first reply was too long so you would see half of his review and my huge reply. I asked airbnb to change my reply to 5 sentences and thankfully they did so now it doesn’t drag so much attention. That’s also a tip for my fellow hosts,never leave a huge reply
My next 2 reviews are in different language and in the app are not translated in english so the 1st review that you notice is his. After this review was uploaded I had no other inquiries and it is the first time as this place is in Paris Champs Elysses and it was constantly booked. I have lowered the prices but unfortunately there is no chance, still no inquiries
Airbnb has been pretty nice but as I see one bad review can literally destroy you. I really had to cancel this reservation and avoid the review! If that doesn’t get solved I will need to add the place to other platforms like booking.com or find one tenant for the whole year but it is really a pity as I preferred airbnb. Any suggestions always welcome!!