So last week I had a guest write me a review even though she didn’t stay and she gave me 1 star across the board. Surprisingly when I wrote to Airbnb CS to remove the review they did.
But that got me thinking. I went from 4.92 to 4.91 for the one review. I don’t usually care but given that I have had a 4.92 rating for years and no matter how many 5 star reviews I get it never budges but this one review bumped me down.
So here’s my stats
370 5 star
24 4 star
3 3 star
Note - the 4 and 3 stars are from 2017-2019. I haven’t had less than 5 stars in over 2 years.
How would you figure out if Airbnb’s math is correct? Anybody know?
Yes it’s correct. You have a total of 1955 stars divided by 397 reviews which, with all of the decimals, equals:
4.92443325 which rounds down to 4.92
The good news is that you only need 3 more 5 star reviews in a row (for 1970 stars divided by 400 reviews) and you will have a 4.925 which rounds to 4.93
Thanks. They way my bookings are going right now, it could be a few months
@Lynick4442 It’s pretty basic math, not at all complex.
Multiply 5 by the number of 5* reviews, 4 by the number of 4 star reviews, etc.
Add up those totals and divide by the total number of reviews.
Be aware that only the past 365 days are used for Superhost criteria.
Very specifically, this is how you do the math.
Without the 1-star review
((370 x 5) + (24 x 4) + (3 x 3)) ÷ 397 = 4.92443
With the 1-star review
((370 x 5) + (24 x 4) + (3 x 3) + (1 x 1)) ÷ 398 = 4.91457
Except that the 1-star review is an irrelevant variable that doesn’t answer the question