As per previous thread I started, I’m only new. Most guests have left the place perfect. I am learning I have to be quite attentive to my ‘stock’. Yesterday I noticed a bed side lamp was missing. My daughter is 100% it wasn’t there after the previous guests. In this case it could be from 2 or 3 bookings so I need to pay more attention to the standard items. The lamp was only $20 so I’m not concerned about this instance so much as the lesson learned.
The last ones broke a wine glass and put it in the rubbish which I happened to notice. I had met them as they were leaving (2 hours late!!) and they never mentioned it which is a shame. I would not have charged them but it helps me but not having to rely on my noticing it is one glass short and therefore not enough for the number of guests.
My question - if I did know it was a particular guest - what is the best approach?
Before review? Do you list this in their review? Get their confirmation they took it? Or just log it with the resolution centre?
How does everyone generally deal with this?