Specifically, here is my problem:
Once people are booked, i need to give them specific info that such as how my parking situation works, what door to go to, how the keypad works, etc. i have been telling them to read this in the HOUSE MANUAL saying it comes with this email. Does it, or is it a link etc?
I want to send a hello email saying something like “welcome, all quastions arenanswered on the house manual” (and i even left an easter egg in it near the end asking them to email me they read it with specific language) but where do they look for the house manual?
And, how do YOU deal with this?