…ooo, don’t get me started! I think pilferage is my #1 concern, although it’s more a feeling of violation to a ‘friendship’ than the cost of what they took, which has been fairly nominal.
I have a 4-ni. minimum but guests generally book a lot longer, a couple of weeks or more. I am not a drive-to destination so the reservations come in months in advance. During that time there are friendly emails flying back and forth with me providing all sorts of helpful info (I don’t do “tour guide” info either!). A definite friendly relationship is developed (ahem), by design.
My guests run the gamut of honeymooners to career peeps on vacation to retirees. I have had the same housecleaner the entire 6 yrs. and she knows every inch of that small condo and can tell at a glance what’s missing or damaged.
Doggone-it if there hasn’t been something gone or missing about every 10 guests or so during the last year and a half. It’s been mostly minor things…nail clippers, a new spiral “Guest Book”, an inexpensive but beautiful jeweled box from India, acrylic drink ware…for two (hmmm), etc. But the major items taken were a pair of expensive binoculars (aack!), and a favorite chef knife that cost $50.
Unfortunately, when the items went missing the housecleaner was in speed mode for back-to-back reservations so she didn’t want to pin-point which couple had the sticky fingers. I realize some people feel they need a “souvenir” of their stay, but what hurts is the extreme disappointment of misjudging someone’s character.