I recently had these guests from hell. They checked in to the apartment, but a couple of hours later they texted me and said they had to move to another flat because they could not stay there. Later on I received a complaint via Airbnb where the guest stated the following:
- We waited 20 minutes to check in (not true, they waited maximum 5 minutes)
Our children cried and refused to stay there because of all the dirt (not true, their children, approximately 5 and 10 years old, were during check in busy jumping in the beds and sofas wearing outdoor shoes). And why would a 5 year old child cry because of some spots on the wall? It doesn’t make sense.
-There were food in the fridge and closets (true, we always provide some basic things for cooking such as oil, sugar, salt, spices, coffee and tea and most guests seem to appreciate this)|
-The apartment was full of garbage
-The beds were full of blood
-The apartment had no signs of cleaning
-The sofas were covered with disgusting white spots
The first 3 points cannot be proved by any side, it’s words against words, but the guest has sent “proof” regarding the last 4 points:
“the flat was full of garbage”:
“The was no sign of cleaning”:
“The beds were full of blood”:
“the sofa were covered with white discusting spots”:
The latter picture is not even a picture of our sofa, as you can see from the below picture our sofa has a totally different color and fabric.
These guests are lying and exaggurating and making up things. If they don’t get their 500 euros back they say they will make a big fuzz and will go to the police and media !
I feel it’s not right to let people like this get their way, on the other hand I want peace and no further problems. Should I give in and give them the money back in this case or not? What would you do?