Sorry to hear about your guests, few of us escape the odd crappy guests, unfortunately they come with the territory. It’s hard not to take it to heart when you are sharing a home with them. This year I had 3 cancellations and refused to refund, it was just 3 days in total and I had done all the cleaning/ironing etc and just said feck you. If I was a newbie, I would have refunded immediately, Not now.
Don’t take it personnel
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Thank you @cassid. Like you I think I’ve handled this lot better than I would have in my early days.
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They’re idiots. How frustrating!!! 
Am dying to hear what you wrote - if you’d care to share!
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I’ll let you know, but in essence it was a rewording of what I said in my first post here.
I came straight to the point and laid things down as they happened (more succinctly than in the above post.) The only subjective wording was the final sentence where I said I felt shocked and threatened and wouldn’t want other hosts to go through this.
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(the bastards).
2020202020
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Congratulations on your first 1* shitey review! It’s a milestone and bestows you with the great gift of Credibility. Airbnb with their 
obsession with 5 stars don’t seem to realise that there are many deeply suspicious people out there who will not book with anyone with pristine all 5* reviews because they they think it’s fake. Therefore, the occasional less than good review is a plus. Your forthcoming (presumed) slamdunk of a review will appear completely at odds with your other reviews. So… no worries. The crucial thing is how you reply to it. PLEASE let us know what you decide to write!!
I can’t remember the last time but I’m sure I would have laughed throatily, blown smoke in his face and said “Darling, you’re FAR too late!”
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Mag … it’s official. You totally rock!!! 
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This is going in my list of ‘amazing retorts to remeber when conversing with assholes’
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20202020020202
Hard not to take it personally sometimes.
Just head down the local pub and have a stiff drink or two. @Astaire
Just to make you laugh in true Monty Python style:
I just issued a three star review for a 30 something American lady who managed to get coke up one of my bedroom walls for reasons known only to her only to then have 10 messages (one sent every hour or so) on AirBnb telling me how the stains ‘were there before’ and how she ‘should have mentioned them’, while also demanding that I modify my review and then threatening to sue me (good luck!). I alerted AirBnb and they are dealing with it (her review of me was very positive, but I don’t appreciate having to repaint a bleeding wall because she cannot control herself or be bothered just to let me know when it happened).
I know the stains weren’t there before as I cleaned that room in person about 3 hours before she showed up and then - weirdly - started telling me how she was an expert in martial arts, while being about 7 stone overweight. She then proceeded to go on off what I can only assume from the time and the state in which she got back and the things I found in the room afterwards was a date and/or booty call with the Indian taxi driver that she’d just met (she was married and her husband is working in Italy).
I occasionally tell guests - to their infinite surprise - you couldn’t make up some of the things hosts encounter from guests on AirBnb.
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Now I’m curious, what country were they from?
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I’ve heard you’re not allowed to have any text included in photos. Check out this thread: Airbnb says no text in photos?
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No big deal. Their bad review will soon fall to the bottom of your page. Don’t let yourself be bullied. I
Being overweight doesn’t preclude excelling in a martial art. I wish the fat shaming and slut shaming on this board would stop. You don’t know what she was doing with the taxi driver and you don’t know if she’s in an open or monogamous marriage. Also, I don’t know why you believed you needed to tell us the ethnicity of the taxi driver.
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I’ve only had Airbnb be fair to me. I’ve had this similar situation before and they chose my side twice.
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They pointed out 3 ‘problems’ with the dwelling.
- The ‘whole house’ had a ‘very bad odor’
- “There were instructions labeled but neither of us could flush the loo”
- “There was no lock on our bedroom door. We felt very uncomfortable leaving our belongings” (myself being the only other occupant of the flat).
They claimed I’d promised to refund whereas I had said I’ll speak to Airbnb and think about it. So they implied I was lying.
All of this with a bunch of padding for dramatic effect.
If you told them to cancel and they cancelled, how did they intend on ruining your reputation? If the guest cancelled, and I could be wrong, but I was under the impression that they are unable to leave a review.
Ah! Thanks for the reminder. Going to go put that locking knob on my guest room door right now.
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