We had this home handed to us for a short term rental up in Loganville Atlanta. Home owners are friends of ours. We ran it for 3 months successfully before their sale. Their plan was always to sell but they weren’t sure when they would. The AirBnB was a stop gap.
We had sublisted the rooms in this home and also had the whole home as a listing. As is the case we had a 3 months future booking limit.
In December, home owners let us know they would be selling off home in January.
We delisted the home, proceeded to contact all guests who had booked beyond actual sale date and let them know the home had been put up for sale. We actually handled a booking in January that was 2 weeks before sale date by the way.
Now we had delisted the main listing and its sublistings as well. When doing our clean up, we missed a January booking for one of the private rooms in the home. We eventually caught it 2 weeks before her trip. I proceeded to message this guest and let her know what the situation was. We told her AirBnB were aware and sadly the home was up for sale. We proceeded to offer her a 3 night stay in a 2 bedroom apartment of ours if she would like that option at no extra cost. Note: She booked the private room for 4 nights. So it would be some sort of trade off. 3 nights in a bigger place where u own the whole apartment worth 3 times what u paid. Or 4 nights in the already sold listing private room.
She got upset and said “So what do you expect me to do about the extra night. You have to find a place for me. "
My response was simple: " I apologize for inconveniences, AirBnB support will reach you shortly”.
I proceedee to relay everything to AirBnB support and they said when property gets sold, that’s never a cancelation penalty. Plus I had delisted property more than a month prior. Told me they would cancel and ask guest to book another place. She had 2 weeks to handle. While I empathise with her, I was taken aback at her reaction. It was basically a good offer seeing as I really did not have to make it.
Anyways, what are your thoughts??