Using App to manage account

1

This happen to me the other day. Had a text message form a guest to say that they wanted to cancel because of Covid-19. I was thinking was this real, as I usually have a text and an email at the same time. So, I mailed the person and asked to make sure.
They had, I could not find any information relating to the cancelation request on my iPhone or iPad. The only thing I could find, was if I cancelled there would be penalties.
Plus I was getting a bit stressed, as I was on the clock with the time I had to reply in.

It was resolved when I used my computer, to check my account. There was the notification asking to cancel.
I think the problem is, this may not be visible while using the app.
Which could be a problem, if you are reliant on them.
Take care Andrew.

1 Like
2

One of many reasons I will only ever use a real computer to deal with AirBnb…

Sorry to hear of your issue.

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thanks for the heads up.

Over the last several weeks (quite possibly since AirBNB layoffs) the app has been fraught with problems.

  • the message notification will not go away (unless I respond)
  • a review notification came several days after the review had been left
  • delays in getting messages, despite the text notification receiving them.

The desktop version has been less problematic.

4

We also had an issue with the Airbnb website. I usually look after all the Airbnb stuff even though we share the account and my hubby has full access to everything. He recently booked a week away for us both on our account. I got the text messages but I couldn’t see any of the bookings/ chat/confirmation on the website. Scary!

5

The problem is when Airbnb let the children play with complete system; both the app and the site are “buggy” and often functions will work on one, but not the other.

When I went to switch IB back on a few weeks ago I couldn’t do it on the web site, the function was greyed out. On the app however it worked. The CS person I spoke to initially simply didn’t have a clue and it was fortunate that I happened to open the app else that’s one I suspect would have rumbled on, and on.

The level of tech support from Airbnb is atrocious. When you compare them to BDC or VRBO/HA it’s like night and day, not that we’ve had many issues with either. The few times we’ve had to contact BDC, the issue has been resolved pretty quickly, and if it can’t be sorted immediately, they give you a timescale for when it will be. So far, they’ve always done as they said.

JF