I decided to allow the guest to stay. We discussed the issues and he started to respect the house rules but last night at 12 am, a male guest who was never authorized to enter the suite arrive and the woke me up.
Then a couple of hours later, the registered guest left to pick up his female friend and left the unauthorized guest in the suite above me alone while I was trying to sleep.
This is a serious infraction of my rules and my safety.
Then about an hour later, the registered guest arrived with his friend around 3 am which now put the number of people in the suite at 3. My home owner’s insurance ride only permits 2 people in the suite. Any more and the policy could be voided.
They continued to make noise and I moved to sleep on my couch and ran very loud sound machines. When I woke, I watch the videos and contacted Airbnb.
From the time I contacted Airbnb’s safety line until they agreed to cancel the reservation took 4 hours. At first they said that I would have to refund the unstayed days but after viewing the video evidence, they did agree to not refund the guest.
They even claimed that they couldn’t view my videos. (Really Airbnb - your service reps don’t have the technology to view security camera videos with a .mov extension?). I had to repost them on a site where they could then go and view.
So yes, I should have listen to everyone’s advice and yeah, no good deed goes unpunished.
The irony is a day before he asked to extend his reservation. I had blocked off a few days after his reservation was ending and really do have 3 additional bookings so I declined his request.