To those following an earlier thread where I was asking advice on how to deal with an upcoming reservation from a guest living in eastern Russia… here is an update.
First – a bit more background. The guest has been using Airbnb for a while and has a 5.0 average rating from hosts.
After thinking it through, I sent him the following note (names removed):
HI [Guest],
This is [host] and [host], your Airbnb hosts for July 8 - 16.
We look forward to seeing you this summer and hope that international events will not disrupt your travel plans. If you find you are forced to cancel your reservation with us because of unanticipated restrictions on international air travel, there is no penalty or cancellation fee as long as you do so by June 7, so you do have three months before that becomes a consideration.
If you do cancel your reservation, your pre-paid accommodations refund will be handled entirely by Airbnb – they do not forward payment to hosts until the day that guest arrives at the property. It is not clear to us whether banking sanctions will impair their ability to issue refunds if you paid from an account or a credit card associated with a Russian bank. The news stories we hear describe how a sanctions firewall is being built to prevent the transfer of funds between western banks and banks that are Russian-owned – including Russian-owned banks located in the west.
Yesterday several American journalists working in Russia reported they were asked by their hotels to pay in advance part way through their stay because the hotels “were not sure how long they would be able to process credit cards” that moved funds between the USA and Russia. We cannot offer you any advice on this point other than to make you aware that if sanctions on air travel or tourist visas prevent you and your family from travelling to Canada this summer it is Airbnb, not the hosts, which would be responsible for issuing refunds to your credit card or bank account.
We hope that the world has returned to normal by summer and that sanctions on international banking, international air travel and tourist visas will be finished and done with, and we will welcome you and your family to our Airbnb as planned. In the meantime, please contact us if you have any questions about our property or your reservation.
Warm regards,
=============================================
His response blew us away:
Now is tough time . Thank you for your care and support.
I don’t plan to cancel my trip. I don’t know if it will happen, but I will do my best.
Then he added a photo of a man standing in front of what looks like an eastern-orthodox church holding a hand-letter sign (in Russian) with a notation talking to three policemen
This is me in a solitary picket against the war in my town
I got goosebumps, and wrote him back that we are proud to have him as a guest, and offering to send him jpg screen grabs of BBC news reports
YIKES!