Unpaid bookings

Xmas days are always more expensive than normal days, example I stayed on an Airbnb property for the new year at a tourist zone and the price was near double of normal days, but for my the price was “reasonable” considering the zone and the season.

I know, I get it. Just that in English saying something is “very very cheap” doesn’t sound so great. If they said “fantastic value”, that would be a lot better.

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Yesterday I contacted the guests who’s money had not been forwarded to me.
They weren’t very happy to hear that they had been ripped off.
They all called Airbnb to demand what happened to their payments.
And guess what?
I was suddenly paid in full!

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Wow, Rosie! I’m so happy for you. But I’m disgusted that Airbnb kept ignoring your requests to be paid and only snapped into action when the guests demanded to know why their host hadn’t been paid.
You’re so fortunate that your guests were all willing to do that.

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Thank you for your support and all of you who offered advice.
Except the guy who didn’t believe me :roll_eyes:

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Incredible, I was avoiding contact with my guest about this matter but your history is making me change my mind. But if Airbnb paid you because of the guest’s call instead of your claimed, I am really afraid to continue using Airbnb.

I can’t be sure that’s what did it obviously.
But 5 out of 6 guests agreed to help and called Airbnb last night.
When I woke up this morning, the money had been sent.
Give it a try.

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My update: I submitted the message to Airbnb at 4:55pm asking why my payout was a day late. I received the payout notification at 8:00pm and I can see the transaction is pending in my bank account. I still have not received a response from my message to Airbnb, but I did follow up and say that I have received the payout notification but am still wondering why it was delayed more than a day.

Edit: Airbnb tried to call me at 1:55pm today. The agent left a voicemail saying he would reply to my message. The reply simply said that the payout was released on Jan 6 and included a bunch of boilerplate stuff, but no explanation for why the payout was late. Not that I really expected one.

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@KKC, @JJD

So Amy and I talked it over and thought that, worst case is the guest will get his first and only good review, and we get nothing". They were a nice young couple.

So, we reviewed them yesterday afternoon, and got 5 stars late last night.

We do think that we’ll continue to try to “let the guest review first”, at least for now.

You can still let the guest review first, for whatever reason, but then go and give them a review at the last moment, so at least you have reviewed them eventually no matter what.

Reviewing all of your guests helps other hosts and reviewing the guest is part of the hospitality that the guest has paid you for. Guests who receive reviews (assuming they aren’t bad reviews) are more likely to continue using Airbnb. It helps everyone. Just do it. Review your guests, always.

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@JJD
>> Reviewing all of your guests helps other hosts

Agreed. It can also benefit the guest. Especially new guests without reviews who wants to IB.

>> reviewing the guest is part of the hospitality that the guest has paid you for.

Sorry but no. I’m not looking to get into a debate over it. We won’t find common ground. Our policy may become so but at our choosing.

>> Just do it. Review your guests, always.

We do understand and appreciate that you are very direct and emphatic. We take in the varied advice and perspectives here and make our own decision. We appreciate the thoughts.

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One exception. And this is because I usually get round to looking at guest profiles just before they arrive… (IB)

If the host is aware that the guest is going on to another Airbnb in the next few days, then letting that new host know is a great thing to do. Especially if there have been any things that the new host should watch out for.

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Of course, it’s better to review right away. But as @Jefferson was implying that he wasn’t go to review at all if they didn’t review, I thought it better than nothing/never :wink:

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My update: Today about 11 a.m I called to my guest and explained the situation, the guest confirms to me that the payment was sent successfully to Airbnb and my guest says will call to Airbnb to see if there was an issue with his payment and ask why I still don’t get the money.

About 11:30 a.m I contact again Airbnb in the same support ticket id and sent this message to them: Today I have contacted the guest in order his talk with you about what happened with my payment.

2:57 P.M I send a follow up via twitter DM to @Airbnbhelp saying that I am still waiting.

3:02 P.M @Airbnbhelp answer to me via DM saying: We apologize for any delay from our team, Manuel. We’ve asked a specialist to follow up with you with an update. We appreciate your patience in the meantime.

3:41 P.M I got this message from Airbnb in the same support ticket id:

Hi Manuel,

My name is Karlyn and I am from Airbnb.

This ticket was escalated to me as your previous Case Manager, Sahil is not available.

Checking the concern, it was already indeed reported by the previous Case Manager.

To give you a brief information, the expected payout for this reservation is $X21.53, but recorded $X83.83. There is a Difference of: $37.70 (in favor of Manuel). So the system cannot release the payout, unless this will be corrected by the technical team.

Unfortunately we don’t have a direct communication with them, as our process is we report the issue if this qualified as an error on the system.

We understand that there are bills that needs to be paid, but I would like to assure you that this concern has already been raised, but we have to wait for the designated team that handles technical issue so that they can address the issue on your account specifically.

We would like to apologize in advance for the inconvenience this has caused you.

Please let me know if you have further questions, so I can check and address this.


Then I try to look disappointed with them and change some messages with the support:

Me: Hi Karlyn, thank you for the explanation about this issue, this seems to be the real cause for the delay in my payment, but anyway is hard to understand how this kind of error can be happening with a large company like Airbnb.

But the most important is still pending and it is fix the issue and release my payout but you say that you don’t have an estimated time for that because of lack of communication internally what is more incredible yet. So, what I can do, just wait for more?

Karlyn: Hi Manuel,

Thank you for the response.

Yes, we really have to wait for them to fix the issue so the payout can be released.

But I am assuring you that this would is already reported and your payout would be released.

We understand that you are been with us for 3yrs, so this is something that we would really like to apologize considering you’ve been with us for quite a while now.

We are always looking for suggestions to make our platform better for both hosts and guests, and insight from members of our community is immensely valuable to us. To send your suggestion, just go to our feedback form and enter a description of the feature you’d like us to create:

Me: Well, my suggestion is that Airbnb contract to me as Software Architect, I have more than 15 years of experience working with web/app development and large experience with payment gateway so, I am sure that I can help you to avoid cases like this.

4:50 P.M the guest called me, that they contacted with Airbnb and Airbnb said that there was a problem with their system and that they will work to fix that.

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Reviews are not currency to be given only in exchange for receiving one…

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This doesn’t mean NOT reviewing if the Guest doesn’t, if you’re prudent.

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I can verify that ONE of the times I had payout issues it showed up as brown. This was definitely a payment issue in the guest side. I BELIEVE the rest of the payout issues have been on AirBnB and I saw no indicators.

Gosh, I can’t understand this thinking. It’s like a 4 year old saying “show me yours first.”
You got paid and part of your obligation to the system under which all Airbnb hosts operate is to review every guest.

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Your opinion? Or official air policy? If the latter a URL is welcome.

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My opinion is that Airbnb is a community in which the review process is one of our tools for making the system run better. If you want to have reviews to read then don’t be a lazy and selfish host. Not reviewing until the guest does so first, particularly when it wasn’t a problematic stay is indefensible, in my opinion.

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