I leave a large bath towel for each guest coming in a room–stacks of wash cloths and hand towels are kept in the bathrooms and extra towels are kept on a cart just outside the bathrooms as well as on a shelf inside the bathroom in case they forget theirs. I figured when we started this that towels might be an issue for folks, so I made sure there were plenty available.
That might have been a tactical error.
I’ve never seen people go through towels like this. We can have five or six guests staying and between them they will not hesitate to use 15+ towels plus accompanying washcloths and hand towels IN ONE NIGHT. Between the towels, the sheets, and our own clothes, we are literally constantly doing laundry.
With our guests (who are from widely varying backgrounds and cultures), there is absolutely no hesitation to use multiple towels each. Yesterday, we found 4 towels dumped in the shower stall, two more on the bathroom counter, a couple on the floor of the other bathroom, and about a dozen placed in the laundry baskets in each bedroom. We had six guests total. For one night. Just one night. That’s just insane.
We are re-vamping our thinking on how many towels to make available, since free-for-all method is definitely causing us pain.
On the interesting side, almost none of our guests have ever used the towels specifically left in their room for them, out in plain sight. They always use the ones from the cart or the ones in the bathroom, as though those ones are somehow better, despite being exactly the same. For a brief time, we stopped leaving them in the rooms, figuring if they weren’t going to use them, why bother. This bizarrely resulted in confusion on the part of the guests, who kept asking if they could please use the towels in the bathroom and off the cart–towels guests were previously using without restraint. We weren’t too bugged by that until one guest complained that all the towels were filthy,
old, and ratty (yes, the same fairly new towels purchased specifically for guests and used by no one else in the house). We put towels back in the rooms (same towels) and everyone was delighted to have such nice clean towels (that they then proceeded to NOT USE!).
I have learned so very very much about human behavior running an Airbnb.