I had a guest book my place for 4 people in May to stay in June. Too late for her to cancel without fees, she asked to cancel. I said she can reschedule if she’d like, but if she cancels there is a fee. She rescheduled.
The day before the new reservation, she changes the listing from 4 people to 2 people, but this is a guest house and you get the whole thing, whether 1 person or 4 people, you pay the same price. Then she wanted to reschedule again siting rain in the weather forecast. I said no. If I rescheduled every time rain is forecast, I might as well just close – it didn’t rain.
So she came with an attitude. Her husband confided that their “friends” cancelled on them and they were stuck paying for the whole fee. My husband and I just said, oh, that’s not very nice of them. I think he thought we’d give them their money back.
Everything seemed fine. He asked if he could borrow tools to fix his boat trailer and we gave him everything he needed.
When they left, they had turned the air conditioner down to 65 and left the fan on constantly. They also turned the refrigerator and freezer down as far as they would go. They also took a crap in the toilet and covered the toilet brush in shit and then put it back in the container with shit all over it. I debated about what to put in her review as I have never had anyone do anything like this, but they said they come to this area all the time and I worried that one of their friends would retaliate, so I only said that they were friendly, but I gave them 1 star on cleanliness and 1 star on house rules.
Today, I get a review that the property is not very private and there are fleas.
We don’t allow pets, so there are no fleas. I haven’t been doing this very long, but have 16-5 star reviews and every one of them say how clean the place is. I know there are no fleas - and you cannot even see the nearest neighbor, so she lied.
I rebutted her comment with everything above (my husband wouldn’t let me put the shitty part)
I guess I just wanted to vent. Maybe I’m lucky that I haven’t encountered this until now and I should be grateful.